Guest Relations Officer

Job Description & Requirements

Responsibilities

• Make our members feel welcomed by greeting them with wholehearted friendliness when checking them in/out or within the club. It should be part of your DNA and shouldn't be seen as a job.

• Maintain good relations with members by providing high level of service standards with a people-first attitude.

• The ability to take a preemptive approach in managing possible complaints and being prepared with a solution when a problem arises. Take ownership of problems handle and resolve issues to your best abilities.

• High sense of reliability, which equates to high awareness of what works for certain people and what doesn't, plus having strong intuition about what is right and wrong in principle when managing our members requests.

• Able to front difficult conversations such as collection of outstanding membership fees, processing of suspensions etc. Maintain a calm disposition during crisis management (member's injury, incidents).

• Work as a team at club level this includes helping in every aspect of services in the club (salad counter/retail/changing rooms etc) if there is a need, not just front-desking.

• Able to work shifts.

Requirements

• Highly energetic individuals, cheerful personality with a strong enthusiasm in the wellness industry

• Being professional with strong interpersonal and communication skill

• Able to adapt in a fast-paced environment.

• Candidates with relevant qualifications, customer service/hospitality background are welcome to apply.

• 5 working days a week