Guest Relations Officer

JJ Consulting Services is a recruitment firm partnering with multinational companies expanding in Asia. Our consultants bring deep industry and functional expertise, delivering top professional and staffing solutions to clients and candidates. Our client, a luxury 5-star city-centre hotel in Singapore, seeks a Guest Relations Officer to enhance guest experiences, manage front office operations, and maximize room revenue through effective service and up-selling.

Responsibilities

• Assist guests with check-in, check-out, and cashiering duties to ensure smooth and efficient front desk operations
• Welcome guests warmly upon arrival, manage registration, and issue room keys according to hotel standards
• Resolve guest requests and feedback promptly to maintain high satisfaction levels
• Manage guests mail, messages, and phone calls courteously and efficiently
• Maximize room revenue by up-selling and securing optimal rates for walk-in guests
• Support and guide Guest Relations Assistants to maintain seamless Front Office operations
• Maintain cleanliness and professional appearance of the Front Desk and surrounding areas
• Enforce compliance with hotel policies, guest privacy, safety, and security procedures at all times
• Adhere strictly to Credit Card Privacy (PCI) and Cash Float Standard Operating Procedures
• Execute related duties or special projects assigned by the Front Office leadership team

Required competencies and certifications

• Minimum GCE A Level or equivalent education
• Minimum 2 years of hotel Front Office experience
• Proficient in Windows, Internet Explorer, and Word applications
• Technical knowledge of Front Office operations
• Fluent in reading, writing, and speaking English

Preferred competencies and qualifications

• University degree preferred
• Knowledge of Opera, POS, or PMS systems advantageous
• Strong interpersonal and communication skills demonstrated through guest interactions
• Ability to work independently under pressure while maintaining teamwork and adapting to multicultural guest needs

• EA Licence No.: 12C6207
• JJ Consulting Services

Applicants are invited to send a MS Word resume to [Confidential Information] stating the position applied for, present and expected salaries, and earliest available date. Only shortlisted candidates will be notified.