GUEST RELATIONS OFFICER (Food & Beverage)

Key Responsibilities:

• Welcome members and guests, assist with seating arrangements, and provide attentive service.
• Take accurate orders, recommend menu items, promote the specials menu and events, and follow up on guest satisfaction.
• Handle inquiries, feedback, and complaints professionally, ensuring timely resolution.
• Maintain café cleanliness and service standards.
• Manage reservations, guest feedback, and special requests.
• Collaborate with colleagues, chefs, and management to ensure smooth operations and excellent service.

Required Skills and Experience:

• Strong communication and customer service skills.
• Excellent problem-solving and multitasking abilities.
• Positive attitude, professional demeanor, teamwork skills and ability to work in a fast environment.
• Knowledge of food, beverages, menus, and dietary preferences.
• 1-2 years of experience in hospitality, food service, or a guest-facing role.