GUEST RELATIONS OFFICER

. Welcome and greet all visitors including tenants and their guests. . Oversee the concierge counter and handle all tenants/residents/guests inquiries. . Handle complaints and suggestions with professionalism. . Assist in administrative support to management office whenever necessary. . Ensure visitors are signed in and out via Trace-Together and/or visitor management books. . Assist and handle all types of deliveries such as parcels, food, documents, etc. . Notify hosts that their guests have arrived. . Direct visitors to their meeting venue. . Refuse entry to persons who have not been pre-registered or where the host is not contactable. . Answer and respond to incoming calls and emails. . Ensure Lobby & Reception comply with Covid-19 Safe Management Measures. . Keep the reception area clean and tidy. . Handle other general ad-hoc duties as assigned.