Guest Relations Executive (Healthcare VIP Concierge)

Be the trusted point of contact for our VIP patients, delivering end-to-end concierge-level care throughout their healthcare journey.

In this role, you'll combine exceptional service standards with seamless coordination across clinical and non-clinical teams, ensuring every patient experience is smooth, personalised, and world-class.

Job Scope

1. Serve as the main point of contact for VIP and international patients, providing personalised, end-to-end concierge support.
2. Coordinate medical appointments, admissions, procedures, and follow-ups by working closely with healthcare and support teams.
3. Anticipate client needs and ensure a seamless, high-quality care experience.
4. Manage logistics such as scheduling, transport, documentation, and real-time communication with patients or their representatives.
5. Handle sensitive and confidential information with professionalism.
6. Respond promptly to phone and email inquiries, including referrals from external doctors.
7. Assist patients with understanding costs, generating estimates, and supporting billing, insurance, and payment processes.
8. Provide updates to referring doctors regarding patient progress and care pathways

Requirement

• Diploma / Bachelor's Degree in Hospitality & Tourism or equivalent
• Minimum 4 years of relevant working experience

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click Apply Now button.

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.

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