Guest Relations Executive

About the Role

Ouroutlets are seeking a poised and service-driven Guest Relations Executive to oversee Front-of-House guest engagement and reservation management.

As the first point of contact, you will play a key role in shaping our guests experience - ensuring seamless reservations, personalised service, and smooth coordination between service, bar, and kitchen teams within a premium CBD dining environment.

Key Responsibilities

. Deliver a warm, professional welcome and ensure every guest receives attentive and personalised service.

. Manage reservations, seating plans, and booking enquiries efficiently using reservation systems.

. Optimise table allocation and guest flow to maximise service efficiency during peak periods.

. Coordinate closely with kitchen, bar, and service teams to ensure timely order execution and smooth floor operations.

. Handle guest feedback and concerns with discretion and professionalism, ensuring prompt resolution.

. Monitor overall service flow, ambience, and presentation to uphold brand standards.

. Assist with billing processes, payments, and reconciliation in accordance with company procedures.

. Promote menu highlights, seasonal offerings, and signature experiences to enhance guest engagement and revenue.

. Capture and report guest insights to management to support service improvements.

. Ensure strict adherence to food safety, workplace safety, and company SOPs.

Requirements

. 1-2 years of experience in F&B, hospitality, or customer service (fresh graduates with strong service aptitude are welcome).

. Confident communicator with strong interpersonal skills and professional presence.

. Guest-centric mindset with calm problem-solving abilities.

. Comfortable working in a fast-paced, high-volume CBD environment.

. Familiar with reservation systems and POS systems (advantageous).

. Well-groomed, proactive, and a collaborative team player.

. Able to work shifts, weekends, and public holidays.

Lim Beng Hock

EA Personnel R1987251

EA License 21C0430