Job Responsibilities
Operational Related
- Provide an impactful presence at the hotel lobby, exuding confidence and creating meaningful connection with guests that walk into the lobby
- Greeting guests, and providing an engaging warm welcome or fond farewell upon arrival and departure
- Ensure each guest is greeted promptly, courteously, graciously with eye contact, and a smile
- Interact with guests throughout the hotel lobby to enhance the service experience with the introduction of all hotel services and facilities
- Provide unexpected surprises that will delight guests during their hotel stay or dining experience
- Able to respond to guest feedback and take appropriate timely actions to have a meaningful impact on guest experience
- Provide additional support to Guest Services and Transportation team on hotel curbside to enhance the guest welcome experience, providing a sense of luxury and importance to each guest
- Provide additional support to front desk operations with queue management at all check in areas ensuring a smooth check in experience for our guests
- Recommends and effectively promotes relevant services across the integrated resorts that are in tuned with the guests preferences and follows up on behalf of the guest for necessary bookings, or arrangements
- Attend daily briefing to ensure valuable information and updates are shared among team members, including updated property information.
Departmental Related
- Exemplifies the OneMBS values at all times
- The ability to display a friendly, courteous and professional manner in all dealings with guests and team members.
- Demonstrate an enjoyment and enthusiasm for work through effective relationships with other team members/ departments by adopting a can do approach
- Solid foundation of property knowledge and the major events and latest happenings within the property in order to provide appropriate recommendations to guest
- Perform any other tasks as assigned by Management
Job Requirements
Education & Certification
- Minimum GCE O Level
- Diploma or bachelor's degree in hospitality management from a recognized institution is an advantage
Experience
- Minimum 1 year experience in a guest relations role within a hotel, airline or F&B establishment
- Prior experience in hospitality, tourism, airline, luxury fashion, entertainment or customer-service related industry
