Guest Experience Leader

Key Responsibilities:
. Greet guests warmly upon arrival and establish a welcoming atmosphere.
. Act as the primary point of contact for guest inquiries, concerns, and special
requests.
. Build positive relationships with regular and new guests to foster loyalty.
. Monitor service quality throughout the guest journey, from arrival to
departure.
. Handle guest feedback professionally, resolving issues promptly and
escalating when necessary.
. Maintain high visibility in guest-facing areas to address needs proactively.
. Collaborate with front-of-house and back-of-house teams to ensure smooth
service operations.
. Provide training and support to team members on delivering outstanding
guest experiences.
. Step in to assist during high-volume periods to ensure service consistency.
. Gather customer feedback through surveys, reviews, or informal
conversations.
. Analyze feedback trends to recommend improvements in service or
operations.

Requirements:
. Previous experience in hospitality, customer service, or a related field
leadership experience preferred.
. Exceptional verbal and written communication skills ability to engage
effectively with diverse audiences.
. Quick thinking with the ability to resolve conflicts and handle complaints
tactfully.
. Ability to motivate and support team members in delivering top-notch
service.
. Adaptability to varied situations, including busy periods and challenging
guest interactions.
. Familiarity with POS systems, and guest feedback tools is a plus.