Primary Responsibilities:
- Perform check-in and check-out for hotel guests in the most professional and efficient manner to ensure high level of guest satisfaction.
- Initiate and maintain effective coordination and communication within the Front Office and other departments, especially Housekeeping, to ensure seamless experiences for all guests.
- Perform room controlling duties in accordance to forecasted occupancy, VIP stays, group check ins, special requests.
- Ensure the Front Office team operates with a sales attitude and all Team Members are aware of the resorts-wide sales opportunities.
- Maintain the confidentiality of all guests and business practices of the Resort.
Requirements:
- Minimum Diploma in Hotels/Hospitality Management or its equivalent.
- Minimum 2 years experience in the hospitality industry, preferably in 5-star hotels.
- Good interpersonal skills with effective multi-tasking, time management and problem-solving skills.
- Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training and coaching.
- Ability to use basic Microsoft Office applications Word, Excel, PowerPoint.
