Group Internal Audit Manager

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives

• Comprehensive medical, insurance, or social security coverage

• Premium workspaces

• Engaging activities and recognition programs

• Strong learning and development plans for your career growth

• Positive culture for you to #BeMore at work

• Easy to locate area with direct access to public transport

• Flexible working arrangements

• Be coached and mentored by experts in your field

• Join a global company with 26 years of experience and 350+ industry awards

What is your mission

You will help us deliver excellent service to our partner brands by performing these tasks:

· Assist and contribute to the development of the risk universe and annual audit plan incorporating new and emerging risks.

· Manage end to end audit cycle (planning, fieldwork, report and follow-up) for multiple audit assignments, including outsourced auditors for complex audit projects.

· Lead the planning of assigned internal audit project and able to design audit program and audit tests to ascertain the state of internal controls and compliance with corporate policies, guidelines and regulatory requirements.

· Plan and execute internal audits (including SOX testing) in accordance with audit methodology and regulatory requirements, within the time budgets and target dates.

· Assess the adequacy and effectiveness of risk management and internal control process in financial, operational and IT controls where applicable.

· Prepare thorough workpapers on control issues and recommendations made.

· Determine root cause of issues identified and collaborate with internal stakeholders to provide meaningful, actionable, value-added, and cost-effective recommendations.

· Provide guidance and coaching to team members (including outsourced auditors / guest auditors).

· Performing follow-up reviews on previous internal audit issues to ensure actions are taken to address identified internal audit issues.

· Conduct special audits, ad-hoc investigations, and reviews as and when required

· Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for

· Candidate must possess at least a Bachelor's Degree in Accounting or Finance or other relevant degrees will be considered.

· Professional certification such as CPA/CA, CIA, CISA or CFE is required.

· Minimum Five (5) to Eight (8) years of risk management and audit experience.

· Experience in Business Process Outsourcing (BPO) industry or relevant service industries and / or IT audit experience will be advantageous.

· Strong understanding on financial and operational processes, risk management is required.

· Strong project management and planning skills; ability to manage multiple projects simultaneously and prioritize tasks to meet deadlines.

· Excellent interpersonal, oral, written and presentation skills to comfortably communicate to all levels of management and demonstrate a high degree of professionalism and integrity.

· Ability to take direction, learn quickly, work independently, and maintain a level of professional scepticism.

· Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).

· Excellent verbal and written communication skills in English and the language of the supporting market.

· Comfortable working with computers and multiple systems.

Who is TDCX

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.