Group HRIS Manager

Brief Summary:

• Lead complex human resources information system initiatives, enhancements, and operational support across multiple institutions. Drive system adoption, governance, continuous improvement, and reliable workforce technology outcomes through expert functional leadership.

Responsibilities:

• Manage planned projects and major enhancement initiatives from requirements gathering through user acceptance testing and deployment. Own and support assigned SAP SuccessFactors modules, including issue resolution, recurring operational changes, configuration updates, and release-cycle activities. Manage change requests end-to-end, including scoping, configuration, testing, and deployment within the assigned module and across related modules where required. Coordinate with vendors on support tickets, patches, and releases affecting the assigned module. Provide secondary functional support for additional SAP SuccessFactors modules, including initial internal testing of Employee Central changes and coordination with human resources service teams before formal testing. Maintain project and change-request documentation, including requirements, configuration workbooks, test scripts, and release notes. Advise internal teams and vendors on functional matters and provide guidance on scope, readiness, system limitations, and implementation considerations. Identify recurring operational issues and process gaps, then recommend configuration or process improvements. Contribute module-specific recommendations for measuring and increasing system utilisation in collaboration with the designated utilisation-tracking lead. Maintain and enhance standard operating procedures, user guides, and configuration documentation to support consistent use across institutions.

Requirements:

• Bachelor's degree in Human Resources, Information Systems, Business Administration, or a related discipline. Six to ten years of experience in human resources information systems operations, human resources technology, or enterprise system support. Strong analytical, problem-solving, and decision-making capabilities. Substantial experience with enterprise human resources platforms, such as SAP SuccessFactors or Microsoft Dynamics 365. Strong understanding of human resources requirements, operational issues, system configurations, and SAP SuccessFactors platform limitations. Ability to identify stakeholder considerations, apply established practices, and recommend improved processes. Advanced, hands-on functional knowledge of multiple SAP SuccessFactors modules. Project Management Professional or CITPM certification is advantageous.