Group Account Director - Client Servicing (Corporate Events Experience is Mandatory)

About the role:

As a Client Service person, you are the face of Hyperlink when dealing with a client. You shall be the point of coordination between all involved in the event-client, internal teams at Hyperlink including Production, Content, Design, Finance as well as external agency partners. Right from the initial client connect, closure of a brief to the end of an event, you shall be expected to ensure top quality project management & the delivery of a seamless & enriching experience for the client.

The role requires you to service existing accounts & as well as to build network with new brands to generate business.

You will be required to source new clients & will be holding sales targets to achieve. You should have the ability to research about avenues for building business through these new clients, prospecting including cold calls, presenting & engaging the client about our offerings & solutions, understand & decode the client brief so as to work out a creative solution through the internal teams & maintaining ongoing relationship with the client.

As a custodian for building client delight, you will need to have proven project management & planning skills, extreme attention to detail, experiential technology understanding & ability to communicate well both verbally & in written form while servicing the existing clients.

You will need to be solution oriented, an effective negotiator and an excellent communicator in working with clients, agency partners and supply chain vendors, as well as with a small knit internal team. The ideal candidate will be a self-starter with a passion for crafting creative experiences for brands and committed towards providing superior customer service with a high level of ownership.

You will be required to demonstrate leadership skills through building teams, driving key process metrics, creating superlative work culture, bringing strong customer focus and leading the company to exponential growth.

Responsibilities:

1. Client servicing:

• Identifying and networking to generate business from the existing accounts, achieving profitability. Proactively following up with existing clients to get briefs for events that would have happened in the previous years.
• Mapping needs of new brands/clients & generate business from them
• Meet the client to understand the brief and expectation on the event.
• Collaborate with the internal team-concept, design, production & tech for crafting the experience.
• Present the creative solution to client & negotiate on the terms.

1. Event execution & Operations:

• Coordinate with all stakeholders involved in the event to ensure the delivery of creatives, artwork, set design and all other elements of the event.
• Lead the running of the show/show flow.
• Oversee the overall production quality of the event.
• Ensure closure of payment advice (PA) in co-ordination with production & Invoicing through finance.
• Ensure all Weekly Reports, HOD Meeting Reports are sent to Head of Department
• Collection of payment from clients for events executed

3. Team Management:

• Lead and motivate the team by setting clear and prioritized goals to drive business growth
• Allocate briefs to team members & planning of internal resources for event execution.
• Holding periodic team meetings to update/review on the team targets achieved & address pending issues.
• Identifying learning & growth needs of the team & ensuring same is addressed in co-ordination with HR
• Providing orientation to new joinees & on the job training
• Evaluation of performance for team member's growth
• Identifying hiring needs for the team & working in synergy with HR to onboard the right talent

Required Qualification, Experience & skills:

• Graduation in any stream (a must) & Post graduation in Marketing/Mass media/Advertising/Event Mgt (preferred)
• 10+ years Client Service experience in the Events or BTL industry
• Strong relationship & connect with marketing professionals/ brand managers/ decision makers among the corporate & agencies.
• Understanding of brands & their needs to connect with consumers/target audience
• Fair knowledge on event set ups
• Has exceptional attention to detail and the ability to plan and manage multiple tasks and projects in parallel despite tight deadlines
• Proficiency with Microsoft Office, including Excel and PowerPoint is a must
• Experience in crafting narratives and engaging clients and agencies in long range strategic partnerships
• Highly customer oriented with proven ability to build internal and external relationships

What do we offer

• Opportunity to work on diverse projects while being part of the growth story
• Competitive salary with flexi structure
• Flexi & Hybrid working & time off policy
• Comprehensive parental leave & associated benefits
• Family cover for Medical Insurance including same gender partner cover
• Creative, diverse, nurturing & entrepreneurial work environment