Graduation Services Executive (Front Office)

Responsibilities:

- Assist in coordination and execution of graduation ceremonies

- Oversee the Graduation Registration Counter, including issuance of admission cards, guest tickets, payment collection and daily settlement.

- Prepare all necessary logistical items for use for graduation ceremonies

- Oversee on-site graduation event operations, including ensuring a smooth robing process for graduates and academic staff

- Assist in preparing customers for their photo shoot (i.e wearing of graduation gowns, fitting of blazers and ties for family members)

- Monitor and manage the status of graduation gown collection / return

- Respond promptly and professionally to all incoming enquiries, including emails and phone calls - with exceptional level of customer service

- Constantly deliver exceptional customer service with professionalism and enthusiasm

Requirements:

- Prior experience in customer service is preferred. Training will be provided

- Detail-oriented, responsible and proactive with a willingness to learn

- Minimum qualification: Diploma or Degree

- Outgoing personality, with a positive attitude and strong sense of commitment

- Strong interpersonal and communication skills , able to engage effectively with customers and team members

- Working Hours: 10am to 8pm, Tuesdays to Sundays (5 days only)

- 2 meals provided daily

- Off on PHs and CNY ( 7 - 8 days)

We regret that only shortlisted candidates will be notified. All resumes will be kept strictly confidential.