Global Travel Retail Account Manager

Brief Summary

• Own and grow a portfolio of key international accounts by shaping commercial plans, strengthening partnerships, and delivering measurable revenue outcomes.
• This role suits a commercially driven account manager who enjoys negotiating, spotting growth opportunities, and working across multiple markets.

Responsibilities

• Manage and develop relationships with key global and regional travel retail customers, distributors, and business partners
• Build and maintain strong, long-term relationships with assigned global/regional customers, distributors, and business partners
• Develop account plans including annual commercial objectives, revenue targets, forecasts, and growth initiatives
• Run regular account reviews to identify opportunities to improve performance, assortment, availability, and in-market visibility
• Lead negotiations for commercial agreements, including pricing structures, promotional plans, listings, and trading terms
• Identify and pursue new business opportunities and channels to expand customer coverage and footprint
• Grow existing accounts through expansion into new locations, new product listings, and broader distribution
• Track account performance (sell-in and, where available, sell-out), analyse trends/risks, and recommend corrective actions
• Work with customers/partners to support inventory readiness and product availability against agreed plans
• Represent the company at customer meetings and relevant external engagements when required
• Prepare internal updates such as forecasts, budgets, performance summaries, and action trackers for stakeholders

Requirements

• Bachelor's degree in Business, Marketing, International Business, or a related discipline
• Approximately 5–10 years of B2B sales, key account management, and/or business development experience in an international environment
• Previous experience in Global Travel Retail / Duty Free is strongly preferred.
• Experience managing distributors, retailers, airport operators, or other complex B2B customers would be highly relevant
• Proven track record of growing key accounts and opening new revenue streams across multiple markets
• Demonstrated capability to negotiate commercial terms and manage sales targets, budgets, and forecasts
• Comfortable working independently in a fast-moving, cross-border environment with multiple stakeholders
• Willingness to travel internationally as required for account management and business development

Interested candidates who wish to apply for the advertised position, please click on Apply Now. We regret that only shortlisted candidates will be notified.

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