About the Role
We are looking for a Global Social Media & Community Operations Executive to help grow and manage our global online presence and user communities.
This role will focus on global social media operations, community engagement, localization, and user growth across different regions and markets.
You will be responsible for community growth, user engagement, content operations, user feedback collection, and helping improve brand awareness globally.
Experience in internet products, travel tech, startups, or cross-border businesses is highly preferred.
Responsibilities
Social Media Operations
- Manage and operate company social media accounts across different regions and markets
- Create engaging content and localized community campaigns
- Plan and execute content calendars and growth initiatives
- Monitor platform trends, user behaviors, and localized market insights
- Support influencer/KOL collaborations and community seeding activities
Community Growth & Engagement
- Build and maintain active user communities globally
- Engage with users through comments, discussions, and community channels
- Recruit and manage beta testers, ambassadors, and early users
- Improve community engagement, retention, and user trust
Localization & Market Adaptation
- Support localized social media and community strategies for different countries and regions
- Help adapt content, communication styles, and campaigns for local audiences
- Collect regional user insights and market feedback
User Feedback & Product Insights
- Collect and organize real user feedback from social platforms and communities
- Identify user pain points and product improvement opportunities
- Work closely with product, growth, and operations teams to improve user experience
- Prepare simple reports summarizing user insights and market trends
Brand & Reputation Management
- Help improve global brand awareness and online reputation
- Maintain positive relationships with users and communities
- Handle basic moderation, issue escalation, and community sentiment management
Requirements
- Familiar with global social media ecosystems and online communities
- Strong understanding of internet culture and community behavior
- Experience in social media operations, community management, or content operations is preferred
- Self-driven, proactive, and comfortable working in a fast-paced startup environment
- Able to communicate with international users and communities
Bonus Points
- Experience in localization or international market operations
- Experience managing online communities or social media growth
- Experience in travel, eSIM, SaaS, fintech, or internet products
- Understanding of growth marketing, user acquisition, or KOL operations
- Experience working with global users or international markets
