Global NOC Network Technical Recovery Specialist

Job Role:- Global NOC Network Technical Recovery Specialist

Job Location:- Singapore

Experience:-7+ Years

Job Summary

Seeking an experienced Network Technical Recovery Specialist to lead major network incident response activities, drive service restoration, and coordinate cross-functional technical teams in a complex enterprise environment. The role requires strong expertise in network operations, incident management, troubleshooting, and stakeholder communication.

• Lead major network incident triage, bridge calls, and recovery activities.
• Act as the primary technical lead during high-severity incidents.
• Coordinate and direct troubleshooting across network technologies and support teams.
• Drive escalation, prioritization, and restoration decisions to minimize service impact.
• Analyze network events, identify root causes, and implement mitigation strategies.
• Communicate incident status, risks, and business impact to stakeholders and leadership.
• Ensure compliance with incident management processes and operational standards.
• Maintain accurate incident records, documentation, and recovery procedures.
• Identify recurring issues and recommend improvements to enhance network stability.
• Support continuous improvement initiatives, knowledge management, and operational readiness.

• Strong experience leading major incident management and network recovery activities.
• Deep knowledge of routing, switching, firewalls, load balancing, WAN/LAN, and network security.
• Expertise in network troubleshooting, monitoring, and log analysis.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to perform effectively in high-pressure, mission-critical environments.
• Experience working with incident management and service management frameworks.

• Knowledge of SDN, cloud networking, and software-defined infrastructure.
• Experience with network automation using Python, Ansible, or APIs.
• Familiarity with Agile tools and collaboration platforms.
• Exposure to network configuration, topology, and modeling tools.
• Experience in highly regulated enterprise environments.

• Bachelor's degree in Computer Science, Information Technology, Networking, or related field.
• 7+ years of experience in Network Operations, Network Engineering, or Major Incident Management.
• Proven track record of leading critical incident response and service restoration efforts.
• Relevant networking certifications are preferred (CCNP, CCIE, JNCIP, or equivalent).