About the Role
The Global Director of Supply Chain Management (GDSCM) is responsible for leading the end-to-end global supply chain strategy and operations for LAI Games. This role ensures alignment between supply and demand while driving performance in on-time delivery (OTD), cost competitiveness, supply resilience, and service reliability.
The leader will transform LAI Games supply network into an agile, diversified, data-driven, and digitally enabled operation. A critical mandate includes supply base diversification, customer-focused delivery performance, and the building modern digital infrastructure such as ERP, advanced planning tools, and streamlined sales-to-fulfillment processes. The GDSCM also plays an important role to address customers escalations and uphold service commitments.
What to Expect
1. Global Supply Chain Strategy & Leadership
- Owns global supply chain strategy across planning, procurement, logistics, and after-sales parts support.
- Ensures customer delivery requirements and service-level expectations are consistently met or exceeded.
- Leads global KPI framework for delivery, cost, quality, and inventory.
- Drives strong S&OP/S&OE processes to align production with customer demand.
- Champions digital transformation across global supply chain operations.
2.Supply Base Diversification & Risk Mitigation
- Reduces tariff and geopolitical exposure by expanding supply partners beyond concentrated regions.
- Evaluates localization, nearshoring, and multi-regional sourcing options to strengthen cost and resilience.
- Ensures alternate source readiness for key components to safeguard delivery commitments.
3. Operational Excellence & Digital Transformation
- Standardizes global processes, systems, and reporting for visibility and responsiveness.
- Leads ERP enhancement/improvement across purchasing, planning, logistics, and fulfillment workflows.
- Designs and enhances global sales & fulfillment processes to ensure seamless order capture and delivery.
- Transforms supply-demand planning through data-driven modeling, dashboards, and forecasting tools.
4. Customer Engagement & Escalation Support
- Acts as a supply chain representative in key customer escalation meetings.
- Identifies root causes of customer issues (delivery, parts availability, logistics, quality).
- Leads corrective actions to resolve customer concerns and prevent recurrence.
- Ensures customer-facing communication is timely, transparent, and solutions-focused.
5. Cross-Functional & Supplier Leadership
- Builds and leads high-performing teams in Singapore and the U.S.
- Collaborates with Sales, Product, Operations, and Finance to support customer requirements and integrated planning.
- Establish long term relationship with key suppliers and oversee supplier & logistics partners performance reviews, ensuring cost, quality, and delivery commitments are met.
- Provides executive leadership with risk assessments, performance updates, and strategic recommendations.
What is Needed:
Education
- Bachelor's degree in Supply Chain Management, Industrial Engineering, Business Administration, or a related field.
- MBA or Master's in Operations / Logistics preferred.
Experience
- Minimum 10-15 years of progressive experience in global supply chain management, with at least 5 years in a senior leadership role.
- Proven success in multi-regional supply chain operations (Asia and U.S. experience required).
- Experience leading supply diversification, procurement transformation, or global sourcing strategy.
- Hands-on experience implementing ERP systems (NetSuite, SAP, Oracle) and scaling digital workflows.
- Track record of transforming supply-demand planning using analytics and S&OP.
- Experience interfacing directly with customers in escalation or root-cause/problem-solving roles.
- Manufacturing, electronics, or equipment industry experience preferred.
Skills & Leadership
- Strong customer-first mindset with service-level accountability.
- Strategic thinker with strong analytical and digital transformation capabilities.
- Effective communicator who aligns cross-functional and cross-regional teams.
- Results-oriented, agile, and able to operate in a high-ambiguity, rapid-growth environment.
- Change leader capable of driving operational, cultural, and technological transformation.
Success Metrics (KPIs)
- Global OTD: 95%
- Total Landed Cost Reduction: -10% YoY
- Supplier Diversification: 80% non-dominant-region sourcing in 12-18 months
- Forecast Accuracy: 85%
- Inventory Turns: 4 annually
- Customer Order Fill Rate: 85%
- Alternate Source Coverage: 100% for key components
- Customer Escalation Response: Issues resolved within agreed timelines / measurable reduction in escalations
