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Recruitment/Staffing/RPO
8,000 SGD 10,000 SGD
IT/Telecommunications
Our client, a leading IT network firm from Japan, is seeking a highly skilled Global Delivery Manager (DM) / Service Manager (SM). This pivotal role acts as a strategic bridge between our organization and a major Japanese telecommunications services company, managing key stakeholders and ensuring smooth communication and project coordination. The customers served in this role are accounts managed by our business partner.
Responsibilities
- Serve as the primary point of contact with local carriers and vendors to gather essential information, fulfil necessary requests, and respond to customer inquiries both in Japan and globally.
- Manage projects that require close, real-time communication in English with the client's overseas subsidiaries, coordinating with IT staff on IT design, construction, and operations.
- Facilitate agreements between Japanese customers and overseas companies (non-Japanese IT staff), ensuring smooth collaboration as part of global business operations.
- Collect comprehensive information from carriers and vendors, demonstrating a strong understanding of the partner's service approach:
a) For example, the partner's top priority is customer satisfaction and successful project completion. When the partner receives a customer inquiry, they expect a response from overseas carriers/vendors, even if the question seems outside the contract scope or unusual from the vendor's perspective.
Requirements & Preferences
(Must)
- Bachelor's Degree or Diploma in any field
- 5-7 years of experience in a Japanese IT telecommunications firm including Project manager, Service Manager.
- Proficiency in Japanese (N1 level) to effectively communicate with Japanese customers and stakeholders
(Advantageous)
- Familiarity with SD-WAN (Software-Defined Wide Area Network) technologies and management
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What you will receive
- Variable Bonus (Depends on Company and Individual performance)
- Annual Leave: 21 days
- Medical Leave
- Medical Benefit
- Travel Allowance
- Flexible Work Arrangement: Work from home up to 2 times per week
- Company Facilities: Enjoy access to a fully stocked office pantry, gym, and shower facilities
9:00 18:00
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Date Posted: 04/02/2025
Job ID: 105037459
As one of the leading Japanese Recruitment Agencies in Singapore, Reeracoen Singapore offers professional recruitment solutions extending across temporary, contract, permanent and outsourcing to the Singapore workforce. We take pride in our solutions provided to our business partners, assisting not only job seekers in finding suitable employment but also supporting business enterprises in talent acquisition.