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Reeracoen Singapore Pte Ltd

Global Delivery Manager (DM) / Service Manager (SM) (Japanese Speaking)

Early Applicant
  • Posted 13 days ago
  • Be among the first 10 applicants
5-7 Years
SGD 8,000 - 10,000 per month

Recruitment/Staffing/RPO

Job Description

Overview

  • Salary

    8,000 SGD 10,000 SGD

  • Industry

    IT/Telecommunications

  • Job Description

    Our client, a leading IT network firm from Japan, is seeking a highly skilled Global Delivery Manager (DM) / Service Manager (SM). This pivotal role acts as a strategic bridge between our organization and a major Japanese telecommunications services company, managing key stakeholders and ensuring smooth communication and project coordination. The customers served in this role are accounts managed by our business partner.

    Responsibilities
    - Serve as the primary point of contact with local carriers and vendors to gather essential information, fulfil necessary requests, and respond to customer inquiries both in Japan and globally.
    - Manage projects that require close, real-time communication in English with the client's overseas subsidiaries, coordinating with IT staff on IT design, construction, and operations.
    - Facilitate agreements between Japanese customers and overseas companies (non-Japanese IT staff), ensuring smooth collaboration as part of global business operations.
    - Collect comprehensive information from carriers and vendors, demonstrating a strong understanding of the partner's service approach:
    a) For example, the partner's top priority is customer satisfaction and successful project completion. When the partner receives a customer inquiry, they expect a response from overseas carriers/vendors, even if the question seems outside the contract scope or unusual from the vendor's perspective.

Qualifications

  • Requirement

    Requirements & Preferences

    (Must)
    - Bachelor's Degree or Diploma in any field
    - 5-7 years of experience in a Japanese IT telecommunications firm including Project manager, Service Manager.
    - Proficiency in Japanese (N1 level) to effectively communicate with Japanese customers and stakeholders

    (Advantageous)
    - Familiarity with SD-WAN (Software-Defined Wide Area Network) technologies and management

  • English Level

    -

  • Other Language

    -

Additional Information

  • Benefit

    What you will receive
    - Variable Bonus (Depends on Company and Individual performance)
    - Annual Leave: 21 days
    - Medical Leave
    - Medical Benefit
    - Travel Allowance
    - Flexible Work Arrangement: Work from home up to 2 times per week
    - Company Facilities: Enjoy access to a fully stocked office pantry, gym, and shower facilities

  • Working Hour

    9:00 18:00

  • Holiday

    -

  • Job Function

Skills Required

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Date Posted: 04/02/2025

Job ID: 105037459

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About Company

As one of the leading Japanese Recruitment Agencies in Singapore, Reeracoen Singapore offers professional recruitment solutions extending across temporary, contract, permanent and outsourcing to the Singapore workforce. We take pride in our solutions provided to our business partners, assisting not only job seekers in finding suitable employment but also supporting business enterprises in talent acquisition.

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