Global Delivery Manager (DM) / Service Manager (SM) (Japanese Speaking)

Salary

8,000 SGD 10,000 SGD

Industry

IT/Telecommunications

Job Description

Our client, a leading IT network firm from Japan, is seeking a highly skilled Global Delivery Manager (DM) / Service Manager (SM). This pivotal role acts as a strategic bridge between our organization and a major Japanese telecommunications services company, managing key stakeholders and ensuring smooth communication and project coordination. The customers served in this role are accounts managed by our business partner.

Responsibilities
- Serve as the primary point of contact with local carriers and vendors to gather essential information, fulfil necessary requests, and respond to customer inquiries both in Japan and globally.
- Manage projects that require close, real-time communication in English with the client's overseas subsidiaries, coordinating with IT staff on IT design, construction, and operations.
- Facilitate agreements between Japanese customers and overseas companies (non-Japanese IT staff), ensuring smooth collaboration as part of global business operations.
- Collect comprehensive information from carriers and vendors, demonstrating a strong understanding of the partner's service approach:
a) For example, the partner's top priority is customer satisfaction and successful project completion. When the partner receives a customer inquiry, they expect a response from overseas carriers/vendors, even if the question seems outside the contract scope or unusual from the vendor's perspective.

Requirement

Requirements & Preferences

(Must)
- Bachelor's Degree or Diploma in any field
- 5-7 years of experience in a Japanese IT telecommunications firm including Project manager, Service Manager.
- Proficiency in Japanese (N1 level) to effectively communicate with Japanese customers and stakeholders

(Advantageous)
- Familiarity with SD-WAN (Software-Defined Wide Area Network) technologies and management

English Level

-

Other Language

-

Benefit

What you will receive
- Variable Bonus (Depends on Company and Individual performance)
- Annual Leave: 21 days
- Medical Leave
- Medical Benefit
- Travel Allowance
- Flexible Work Arrangement: Work from home up to 2 times per week
- Company Facilities: Enjoy access to a fully stocked office pantry, gym, and shower facilities

Working Hour

9:00 18:00

Holiday

-

Job Function