The Opportunity
The Global Account Support Activation Leader drives enterprise-wide transformation by working with Regions to evolve finance support from transactional processing to strategic advisory, resulting in enhanced financial efficiency and value creation for client engagements.
This leader manages a team dedicated to collaborating with Region Account Support teams by delivering a comprehensive toolkit-including processes, technology, operating models, reports, and learning resources-that empowers Client Servers to focus on margin improvement and revenue growth, ensuring robust financial due diligence and risk management.
The Activation Leader collaborates with internal clients and cross-functional partners to design and continuously improve support models, ensuring that best practices and innovations are scaled across the entire enterprise.
This role bridges strategy, change management, and execution - ensuring that transformation priorities are not just designed but activated at scale across functions regions, and business units.
Key Responsibilities:
- Translate enterprise finance transformation strategies into actionable roadmaps and initiatives.
- Partner with regional leaders and cross-functional teams to align priorities, milestones, and value outcomes.
- Bring the right mix of talent, processes and tools to serve our Accounts underpinned by: A team of skilled financial professionals, an advanced automation and AI strategy and tools as well as high-quality financial information.
- Drive a mindset that encourages collaboration.
- Create opportunities for our people to become more rounded Finance professionals.
- Drive finance-wide change readiness, stakeholder engagement, and adoption strategies.
- Build relationships and partner across Finance, Technology, Account & Engagement Teams, Business Leadership, Enablement functions and third party suppliers to provide seamless support.
- Lead improvement initiatives for financial systems (e.g., Mercury, Dynamics), ensuring enhancements are aligned with business needs and drive efficiency.
- Drive consistency and standardization of the Accounts support model where this makes sense, and will deliver optimization and efficiencies.
- Deliver Mercury support and usability enhancements support for other financial systems and tools.
- Deliver globally consistent training on new systems, processes, and advisory skills.
- Champion the use of advanced automation strategies and tools to optimize financial processes.
- Drive innovation in financial support models, including tech pricing, costing solutions, and controls improvements.
Core Competencies:
- Strategic Thinking: Ability to translate enterprise strategy into actionable plans and drive long-term value.
- Change Leadership: Proven capability to lead transformation, inspire teams, and champion new ways of working.
- Financial Acumen: Deep understanding of financial principles, US GAAP, and advisory finance models.
- Stakeholder Management: Strong relationship-building skills with internal clients, Account teams, and cross-functional partners.
- Program & Project Management: Expertise in orchestrating complex, cross-functional initiatives and delivering results.
- Innovation & Automation: Track record of driving process improvements and leveraging technology for efficiency.
- Communication: Exceptional written and verbal communication skills able to influence at all levels.
- Team Development: Ability to build, mentor, and develop high-performing finance teams.
- Agility: Comfortable operating in a dynamic, fast-paced environment and adapting to change.
- Data-Driven Decision Making: Skilled in using analytics and financial data to inform decisions and measure impact.
Qualifications
- Proven experience in finance transformation, strategic finance support, or a similar leadership role in a global organization.
- Strong track record of leading change, building high-performing teams, and delivering complex programs.
- Expertise in financial systems (e.g., Mercury, Dynamics) and process optimization.
- Excellent stakeholder management, communication, and influencing skills.
- Ability to operate at both strategic and operational levels.
- Bachelor's degree in Finance, Accounting, Business, or related field advanced degree or professional certification preferred.
