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MINDGRAPH PTE. LTD.

Genesys Cloud Engineer

MINDGRAPH PTE. LTD.
Early Applicant
  • Posted 4 days ago
  • Be among the first 10 applicants
3-5 Years
SGD 6,000 - 9,000 per month
Singapore, Temasek Boulevard

Job Description

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • 3+ years of experience with Genesys Cloud CX (PureCloud) or similar CCaaS platforms.
  • Experience with Genesys Architect, IVR/ACD, call routing strategies, and WEM (Workforce Engagement Management) modules.
  • Strong knowledge of REST APIs, webhooks, and integrations with third-party platforms.
  • Understanding of SIP, VoIP, telephony infrastructure, and network fundamentals.
  • Experience with scripting and automation (e.g., Python, PowerShell, JSON).
  • Familiarity with CRM systems (Salesforce, Microsoft Dynamics, etc.).

More Info

Industry:Other

Function:Information Technology

Job Type:Permanent Job

Date Posted: 27/09/2025

Job ID: 127402161

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Last Updated: 27-09-2025 07:14:03 PM
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