Key Responsibilities
1. Business Strategy & Leadership
- Develop and implement business strategies to achieve company goals and revenue targets
- Lead and manage all departments (sales, service, parts, administration)
- Monitor market trends and competitors to identify opportunities for growth
2. Sales & Revenue Management
- Oversee vehicle sales performance and ensure targets are met
- Develop pricing strategies, promotions, and sales campaigns
- Build strong relationships with key clients, suppliers, and partners
3. Operations Management
- Ensure smooth day-to-day operations of showroom and workshop
- Maintain high standards of service quality and operational efficiency
- Oversee inventory control, logistics, and supply chain processes
4. Financial Management
- Prepare and manage budgets, forecasts, and financial reports
- Monitor expenses and ensure profitability targets are achieved
- Work closely with finance team on cash flow and cost control
5. Customer Service & Satisfaction
- Ensure excellent customer experience across all touchpoints
- Handle escalated customer complaints and resolve issues effectively
- Implement customer retention strategies
6. Team Leadership & HR Management
- Recruit, train, and develop staff
- Set performance targets and conduct regular evaluations
- Foster a positive and high-performance work culture
7. Compliance & Risk Management
- Ensure compliance with local regulations, safety standards, and company policies
- Maintain proper documentation and operational procedures
