General Manager

JOB OVERVIEW

As the General Manager (GM), you are responsible for all aspects of the hotel operation. The GM will provide strategic leadership and operational direction by maximizing all areas of profitability, through sales and revenue generation The GM will ensure enhanced levels of guest satisfaction by creating a unique and personalized experience in the hotel. Creates an environment that promotes development of people through coaching and mentoring. Leads a responsible business through community involvement and localized CSR initiatives.

DUTIES AND RESPONSIBILITIES

OPERATIONAL PERFORMANCE

-Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skills development.

-Be involved in developing and executing revenue strategies and sales initiatives

-Co-ordinate and control with initiative all issues relating to costs, expenses, wastage, breakages, security and stock control.

-Able to act with initiative, planning for the future and possible consequences.

FINANCIAL RETURNS

-Prepare the annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results.

-Implement Strategic Business and Marketing plans to ensure optimum guest satisfaction, profitability and market share.

-Analyze financials to drive revenue, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share.

-Evaluate the success of business strategies for future enhancements continually ensures business plans and actions have a positive impact on overall performance.

-Lead capital plans and asset management initiatives, to maintain or improve property's market leadership position.

-Work with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction.

-Identify ways to grow occupancy, RevPAR and market share by researching and staying aware of competitor strategies control labor and capital expenses.

-Remain current with industry trends and monitors strengths and weakness of competition and explore new business opportunities.

OWNER RELATIONS

-Build strong rapport with owners through proactive and on-going communication keep owner informed of brand initiatives and guest experiences.

-Provide owners with in-depth analysis of property performance, incorporating guest, financial and employee data.

MARKETING

-Ensure that each property keeps to its operating Philosophy and branding

-Work closely with Regional Sales and Marketing team to develop revenue generating strategies. Identify new business leads, develops tailored sales approach, and actively pursue leads that are in line with the positioning of each property.

-Actively represent Company in industry association groups where they are beneficial.

GUEST EXPERIENCE

-Lead the team to deliver exceptional guest service and quality standards, ensure colleagues understand key drivers of guest satisfaction, involve the team to develop new initiatives to enhance guest satisfaction.

-Evaluate Guest feedback and historical cost margins to develop the best people structures for the business.

-Use guest satisfaction tools to identify trends and causes, devise and implement long - term service plans to deliver continuous improvement.

-Regularly analyze industry and market trends in quality and service to implement new service initiatives.

HUMAN RESOURCES

-Act as a Strategic Leader to create a strategic vision for the hotel and motivates, persuade and influence colleagues to persistently drive it to accomplishment.

-Motivate and inspire your team through genuinely role modelling core values.

-Create a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement.

-Manage performance, ensure all departmental goals are met and provides coaching or performance counselling as required.

-Approve hiring/termination of all Department and Division Heads of each property.

HEALTH, SAFETY AND RESPONSIBLE BUSINESS

-Ensure that everyone complies with the health and safety standards of the company and the government.

-Ensure a safe and secure environment for guests and team members.

-Implement best practices on the reduction of each property's carbon footprint, reduce waste, recycle when possible and reuse when applicable.

-Lead a responsible business, through CSR initiatives and local community involvement. Act as an ambassador and public relations to represent the brand and driving team engagement to support the objectives.