Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.
SHG operates over 112 venues and with presence in 26 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.
Reporting to the Director, the General Manager will be responsible for managing the day-to-day operations of the business ensuring that sales, profitability and customer service targets are met, improving Sunset Hospitality Group performance; ensure business growth by exploiting opportunities to maximize sales, profitability and by increasing customer satisfaction
Day to Day Responsibilities:
- Achieves objectives through appropriate planning, organization of staff, inventory management, cost control and maximization of the outlet sales and profits
- Contribute to development of overall yearly plan and budget
- Ensures the opening & closing of the restaurant are done as per the company standard
- Ensures the proper cleaning and lighting of all areas
- Supervises a daily-check up on the smooth performance of all machinery and equipment
- Maintains safe working conditions for employees and customers; resolves safety concerns quickly
- Ensure the renewal of all third-party contracts related but not limited to equipment deep cleaning, pest control, etc.
- Manages the restaurant's staff through coaching and training, in order to improve performance and to achieve the department's objectives and targets
- Follows-up on the rotation schedule of new employees and trainees
- Motivates and develops staff, in order to encourage their professional development
- Suggests salary reviews, proposes personnel actions such as promotions and provides feedback to employees
- Maintains discipline, recommends and administers corrective actions
- Assigns tasks and responsibilities to subordinates and validate their job descriptions
- Creates a positive atmosphere and healthy work environment
- Provides services that are above and beyond for customer satisfaction and retention
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
- Empowers employees to provide excellent customer service, handles guest problems and complaints
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction
- Manages service delivery in the restaurant to ensure excellent service from point of entry to departure
- Develop Action Plan following the Mystery Dinner Feedback programs to identify development and training areas for improvement
- Works in conjunction with the Marketing Department to develop an advertising and/or promotional plan that maximizes the restaurant's retail sales
- Performs other duties pertinent to this job as assigned.
Qualifications & Professional Experience
- Bachelor's Degree in Business Administration, Hospitality Management, or a related field from a reputable university.
- Currently holding the position of General Manager or Assistant Director of Food & Beverage within a high-end, high-volume restaurant or luxury hospitality environment.
- Proven experience working in 5-star luxury hotels, Michelin-starred restaurants, or internationally recognized high-end dining establishments.
- Demonstrated ability to manage large-scale operations while maintaining luxury service standards and guest experience excellence.
- Asia experience is essential, with prior working experience in Singapore strongly preferred.
- Fluent in English (spoken and written). Additional languages are an advantage.
Technical Skills
- Strong computer literacy, particularly in Microsoft Office and Windows applications.
- Experience with restaurant POS systems, reservation platforms, and operational management systems.
Core Competencies
- Exceptional interpersonal, communication, presentation, and marketing skills.
- Building revenue streams, Marketing and programming locally plus internationally
- Outstanding customer service orientation with strong guest engagement capabilities.
- System-oriented mindset with excellent organizational and operational planning skills.
- Proven leadership, team management, and staff motivation capabilities.
- Highly cooperative with a strong team spirit.
- Strong problem-solving and decision-making skills in fast-paced hospitality environments.
