General Manager, Student Care

Duties & Responsibilities

. Oversee the daily operations of Lorna Whiston Student Care centre

. Ensure overall safety and well-being of students

. Liaise with HQ and parents with regards to student and Centre matters

. Mentor, lead and motivate staff in their work

. Ensure that programmes and activities are carried out as per set curriculum

. Plan for manpower and logistics

. Handle parent enquiries, and provide regular updates to parents regarding their children's well-being and academic matters

. Ensure proper documentation and timely submission of applications and withdrawals of enrolment

. Handle fees payment and follow up on fees arrears

. Maintain updated records of students profile and finance matters

. Other related duties as assigned by the CEO and Head of Schools

Lorna Whiston Brand Ambassador

. To serve as a front-line representative to families and the external community, providing the best customer service during a customer's initial admission and enrolment experience

. Act as brand ambassador and present LW's programmes to prospective parents and students

. Know LW programmes unique-selling points and continuously learn new features of the various programmes communicate LW's ethos and programmes effectively

. Build relationships with key partners, affiliates and influencers in the communities locally

Qualifications and Experience

. At least 2 years of relevant experience in managing a Student Care Centre, Childcare Centre, or Kindergarten

. Minimum Bachelor Degree in Education, or in another field with a PGCE

. Possess excellent communication skills

. Meticulous and able to multi-task