GENERAL MANAGER

Job Description

• Provide strategic leadership and daily operational oversight across several hotel units.
• Drive revenue growth through yield management, channel optimization, and competitive benchmarking.
• Lead budgeting, forecasting etc
• Establish SOPs, monitor guest satisfaction KPIs, and implement continuous service improvement strategies.
• Manage cross-functional teams including front office, housekeeping, engineering, F&B, and back-of-house operations.
• Liaise with property owners, franchisors, and government authorities as needed.
• Ensure compliance with MOM regulations, workplace safety, and audit standards.

Requirements

• Demonstrated experience in managing multi-property or complex hotel operations
• Strong knowledge of Singapore's hospitality compliance framework
• Proven track record in financial management, operational optimization, and team leadership.
• Proven success in new hotel openings and turnarounds in both urban and resort environments.
• Ability to work under high-pressure environments, manage crisis situations, and make decisions independently in real-time.
• Maintain full operational control and be on standby to respond to urgent matters, safety issues, or business-critical events.