General Manager, Property Operations & Analysis

Role Overview

The General Manager, Property Operations & Analysis is responsible for coordinating and managing property operations, office administration, and analytical reporting functions. The role operates under the direction of senior management / head office, supporting the implementation of approved strategies, operational controls, and reporting requirements.

Key Responsibilities

Property & Tenancy Operations

• Manage and oversee daily operations of the assigned commercial property portfolio in accordance with company policies and regulatory requirements.

• Implement approved leasing and marketing initiatives to support occupancy and tenant retention through online platforms, referrals, and local outreach.

• Coordinate tenant onboarding activities, including application review, reference checks, and preparation of lease documentation for management approval.

• Maintain professional working relationships with tenants, owners, and service partners to support service standards and retention objectives.

• Coordinate move-in and move-out processes, including inspections, handovers, deposit reconciliations, and turnover arrangements.

• Monitor rent collection status, follow up on arrears, and escalate issues in line with internal procedures and legal guidance when necessary.

• Coordinate with contractors, vendors, and maintenance providers to schedule works, obtain quotations, and monitor service quality.

Operations Analysis & Reporting

• Prepare and consolidate periodic operational and financial reports, including budget tracking, cash flow summaries, and forecasts for review by head office.

• Analyse occupancy performance, rental trends, and market data to support recommendations on pricing adjustments or lease structuring.

• Maintain dashboards and tracking tools (e.g. Excel or property management systems) to monitor KPIs such as vacancy rates, tenant turnover, and maintenance costs.

• Support ad-hoc data analysis and reporting requests to assist management planning and operational decision-making.

Office & Stakeholder Coordination

• Act as a coordination point between tenants, internal teams, and external service providers to ensure clear and timely communication.

• Provide operational and administrative support to head office, including meeting coordination, report preparation, and follow-up on agreed actions.

• Identify opportunities to improve property and office workflows and assist in implementing approved process enhancements.

• Contribute operational updates and summaries for management reviews and performance discussions.

Administration & Team Support

• Oversee daily office administration and ensure established systems and procedures are followed.

• Support recruitment, onboarding, and training of administrative and operations staff in line with company guidelines.

• Monitor staff performance and provide guidance to ensure work quality and efficiency.

• Ensure timely and accurate information flow across departments to support business operations.

• Track operational expenses and provide inputs for budgeting and cost monitoring.

Requirements

• Degree or Diploma in Facilities, Building, Estate Management, or a related discipline.

• Minimum 7-10 years of relevant experience in property operations, office administration, or operational management roles.

• Strong coordination, communication, and analytical skills.

• Ability to manage multiple responsibilities independently within defined policies and reporting lines.

• Good organisational and problem-solving capabilities.

Apply today or send your CV to
Only shortlisted candidates will be contacted.