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General Manager, Operations (Hospitality)
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General Manager, Operations (Hospitality)
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Job Description
General Manager, Operations (Hospitality)
Role Overview
Our client, a Singapore-based family office with hospitality interests, is seeking a hands-on General Manager, Operations to oversee hospitality operations, drive commercial performance and uphold service excellence. The ideal candidate will have a strong F&B foundation, proven pre-opening experience and the ability to lead end-to-end operations.
Key Responsibilities
- Oversee hospitality operations, service standards and guest experience.
- Drive F&B operations, outlet performance, cost control and profitability.
- Lead pre-opening activities, including recruitment, training, SOP development and operational setup.
- Drive revenue growth, P&L performance and operational efficiency.
- Lead and develop teams, fostering a culture of accountability and service excellence.
- Identify opportunities to improve operations and support business growth.
Requirements
- Degree in Hospitality Management, Business or a related discipline.
- Extensive hospitality operations experience, preferably across branded hotels, resorts or lifestyle concepts.
- Strong hands-on F&B experience, ideally with a foundation in outlet operations.
- Proven pre-opening experience, from operational planning and team setup through to launch.
- Strong commercial acumen and P&L management experience.
- Excellent leadership, communication and stakeholder management skills.
- A hands-on, resourceful and commercially minded operator.
More Info
Key Skills
About Company
Skills:
Microsoft Excel, Business Acumen, Team Coordination, Monitoring Operational Performance, Customer Satisfaction, Capital, General Administration, Cross-Functional Team Leadership, Strategic Planning, Japanese, Developed business plans, Managing Daily Operations, business meetings
Skills:
Microsoft Excel, Business Acumen, Lead Management, Monitoring Operational Performance, Customer Satisfaction, Capital, General Administration, Cross-functional Coordination, Strategic Planning, Achieve Business Objectives, Developed business plans, business meetings
Skills:
business performance management , Manpower Planning, Profitability, operating budgets, Supporting Marketing Events, Promotions, Customer Service Excellence, Cost Management, Creating Marketing Strategies, Management, Hotel Operations, General Management, physical inventory, Regulatory Compliance, Supervision
Skills:
Operational Excellence, Service consistency, Community Development, Leadership, Partnership and community engagement, Cost management, strategic partnerships, Business Planning, Business Strategy
Skills:
Business Transformation, p&l management, Budgeting, Market Expansion, Operational Efficiency, Performance indicators, CRM