Job Description

Role Overview

We are seeking a General Manager to lead business growth and oversee customer engagement and project delivery for maritime software solutions. The successful candidate will develop commercial strategies, build relationships with shipping organisations and coordinate with product and implementation teams to deliver solutions that meet customer needs.

Key Responsibilities

Develop and execute business strategies to achieve revenue, profitability and growth targets.
Identify new opportunities with shipowners, ship managers, shipping lines and other maritime organisations.
Build relationships with senior decision-makers and manage strategic accounts.
Lead sales activities, including proposals, tenders, pricing negotiations and contract closure.
Work with technical teams to translate customer requirements into suitable software solutions.
Oversee implementation progress, resource allocation and customer expectations.
Monitor project budgets, delivery timelines and service quality, addressing significant issues promptly.
Collaborate with product teams on customer feedback, enhancements and market requirements.
Lead and develop commercial and project teams, establishing clear performance objectives.
Manage budgets, sales forecasts and business performance reporting.
Develop partnerships and represent the business at industry events and customer meetings.
Drive improvements in internal processes, customer satisfaction and account retention.

Requirements

Degree in Business, Maritime Studies, Information Technology, Engineering or a related discipline.
At least 10 years of relevant experience in maritime technology, enterprise software or related business leadership roles.
Proven experience in business development, strategic account management and team leadership.
Strong understanding of shipping operations, ship management or liner shipping processes.
Experience with maritime ERP systems, software implementation or digital transformation projects.
Demonstrated ability to manage commercial negotiations, budgets and business targets.
Strong leadership, communication and stakeholder-management skills.
Established relationships within the maritime industry would be advantageous.
Willing to travel internationally as required.