Job Description:
The General Manager is responsible for the overall strategic, operational, and financial management of the coffee shop. This role oversees daily operations, drives business growth, ensures profitability, and maintains high standards of customer service and compliance with Singapore regulatory requirements.
Key Responsibilities:
- Business & Strategic Management
Develop and implement business strategies to drive revenue growth and profitability
Set operational goals, budgets, and performance targets
Analyse financial performance and implement cost control measures - Operations Oversight
Oversee daily coffee shop operations, ensuring smooth workflow and service efficiencyEnsure consistent quality of food, beverages, and customer serviceManage inventory, procurement, and supplier relationships - Financial Management
Monitor sales, expenses, and cash flow to ensure financial stability
Prepare financial reports, forecasts, and budgetsImplement pricing strategies and cost optimisation measures - Staff Management & Leadership
Lead, supervise, and motivate staff across all functions
Oversee hiring, training, scheduling, and performance management
Foster a positive and productive working environment - Customer Experience & Service Excellence
Ensure high levels of customer satisfaction and service standards
Handle escalated customer feedback and resolve issues effectively - Compliance & Regulatory Requirements
Ensure compliance with Singapore food safety, hygiene, and licensing regulations
Maintain proper documentation and adherence to MOM, NEA, and other regulatory standards - Marketing & Business Development
Develop and execute marketing campaigns and promotional activitiesIdentify opportunities for expansion, partnerships, and brand growth - Vendor & Stakeholder Management
Manage relationships with suppliers, landlords, and business partners
Negotiate contracts and ensure cost-effective procurement
Requirements:
- Strong business acumen with financial management experience
- Proven leadership and team management skills
- Good understanding of Singapore F&B regulations and compliance requirements
- Ability to work flexible hours, including weekends and public holidays
