1. Operational Leadership & Governance
- Provide strategic oversight of daily operations across all business functions
- Translate corporate objectives into clear operational plans and ensure execution across departments
- Establish, implement, and continuously improve operational policies, SOPs, and governance frameworks
- Ensure organizational alignment with business priorities and operational standards
2. Performance & KPI Management
- Define and cascade KPIs across all departments in alignment with corporate objectives
- Monitor organizational performance through regular reporting, dashboards, and reviews
- Conduct periodic business and performance reviews with department heads
- Identify performance gaps and implement corrective actions to ensure targets are met
3. Stakeholder & Team Management
- Lead, mentor, and manage department heads to ensure effective team performance
- Foster cross-functional collaboration and alignment across sales, operations, marketing, and project teams
- Act as an escalation point for operational and people-related matters
- Promote a culture of professionalism, accountability, and continuous improvement
4. Project & Service Delivery Oversight
- Ensure consistent and high-quality execution of events and exhibitions in line with client expectations
- Oversee resource allocation, timelines, and delivery standards across projects
- Collaborate with relevant teams to mitigate risks and resolve operational challenges
5. Financial & Strategic Support
- Support budgeting, forecasting, and financial performance management
- Monitor cost structures and drive operational efficiency initiatives
- Contribute to strategic planning, business growth, and organizational scalability
Requirements
- Bachelor's degree in Business Administration, Human Resources, or a related field
- Minimum 8-12 years of experience, with at least 3-5 years in a senior management role
- Prior experience in the events and/or exhibitions industry is essential
- Strong expertise in HR operations, performance management, and organizational development
- Demonstrated ability to drive operational discipline and KPI performance across multiple teams
- Strong leadership, stakeholder management, and decision-making capabilities
- Excellent communication, analytical, and problem-solving skills
Preferred Qualifications
- Experience in managing multi-functional teams within a fast-paced, project-based environment
- Familiarity with HRIS systems, KPI dashboards, and operational reporting tools
- Proven track record in improving organizational structure and performance outcomes
HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORDformat to [Confidential Information] please click on Apply Now.
We regret only shortlisted candidates will be notified.
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Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Zhang Nian Kathlynn
EA Personnel Reg No: R26160093
