GENERAL MANAGER

Key Responsibilities:

• Oversee daily hotel operations and ensure compliance with company policies, SOPs, and service standards.

• Lead Heads of Department to achieve operational, financial, and guest satisfaction targets.

• Develop and manage annual operating budgets, capital expenditure plans, business plans, and sales and marketing strategies.

• Monitor financial performance, P&L, revenue forecasts, and operating costs to maximize profitability.

• Drive sales, revenue management, and yield optimization initiatives to achieve business growth.

• Enhance guest satisfaction through service excellence, effective complaint handling, and continuous improvement.

• Lead refurbishment projects, capital investments, maintenance, and operational improvement initiatives.

• Recruit, develop, and retain talent while ensuring compliance with HR policies and employment regulations.

• Ensure effective procurement, engineering, facilities management, health and safety, and other support functions.

• Prepare regular financial and operational reports for owners and key stakeholders.

• Implement sustainability initiatives and ensure compliance with environmental policies and corporate standards.

• Undertake any additional duties and responsibilities as assigned by the hotel owner.

  Requirements:

  • Diploma or Degree in Hospitality Management, Hotel Management, or a related discipline preferred

  • Minimum 3-4 years of relevant hotel operations experience, including in management or supervisory roles within the hospitality or service industry

  • Experience leading teams and coordinating hotel departments

  • Strong communication skills to assist guests and coordinate effectively with staff

  • Ability to manage budgets, control costs, and monitor operational performance

  • A professional approach to guest service and complaint resolution