General Manager, Commercial Operations

Our esteemed client, an established MNC, is searching for a General Manager, Commercial Operations:

Job Responsibilities:

• Be accountable for the operational and commercial performance of assigned assets, ensuring delivery against approved objectives, budgets, KPIs, and service standards.
• Oversee day-to-day building operations, facilities management, and ancillary retail components to ensure safe, efficient, and seamless asset operations.
• Lead in-house teams and outsourced service providers across facilities management, security, housekeeping, landscaping, parking, and other operational services.
• Ensure effective preventive and corrective maintenance of MEP systems, HVAC, vertical transportation, lift safety systems, and common areas to maintain asset reliability and minimise disruption.
• Maintain high standards of cleanliness, presentation, sustainability, operational efficiency, and customer experience across the assigned assets.
• Prepare, manage, and control annual OPEX and CAPEX budgets, including service charge recoveries, cost controls, and variance analysis.
• Drive cost efficiency, NOI improvement, tenant retention, occupancy support, and long-term asset value enhancement without compromising service quality.
• Lead or support approved operational initiatives, asset enhancement works, refurbishment projects, sustainability programmes, and continuous improvement plans.
• Act as the senior operational contact for key tenants and retail operators, fostering strong landlord-tenant relationships and high tenant satisfaction.
• Manage incidents, escalations, disputes, lease obligations, and service delivery issues, ensuring timely resolution and appropriate follow-up.
• Work closely with Leasing, Asset Management, Marketing, and other stakeholders to support tenant retention, occupancy targets, and overall commercial performance.
• Ensure compliance with building operating guidelines, brand standards, statutory requirements, regulatory obligations, and industry standards.
• Oversee HSE policies, emergency preparedness, risk management, and business continuity requirements for assigned assets.
• Maintain relevant building and sustainability certifications, including BCA Green Mark, SLE, ISO 14001, ISO 45001, and ISO 50001, where applicable.
• Conduct regular audits, inspections, and risk assessments, ensuring timely rectification of identified issues.
• Provide regular performance updates to the Head of Leasing and Operations on asset performance, operational matters, expenditure, risks, and improvement initiatives.
• Manage contractors, consultants, and third-party providers, including performance monitoring and contract or service-level compliance.
• Represent the landlord in dealings with key tenants, authorities, consultants, contractors, and external stakeholders as required.
• Perform other duties and projects as assigned by the Head of Leasing and Operations.

Job Requirements:

• Degree in Real Estate, Property Management, Engineering, Business Administration, or a related field.
• Professional certifications such as CEA (RES), RICS, CPM, IFMA, or equivalent will be preferred.
• Minimum 15 years of experience in commercial property management, asset operations, or facilities management.
• Experience managing commercial office buildings and/or mixed-use developments is preferred.
• Experience managing Grade A commercial assets will be an added advantage.
• Strong knowledge of MEP systems, facilities management, and commercial leasing environments.
• Strong leadership, stakeholder management, communication, and problem-solving skills.
• Able to manage multiple operational and commercial priorities effectively.

Additional Information:

• Salary: Up to SGD 17,000 + AWS (1 Month) + VB (1–3 Months)
• Working Location: Raffles Place
• Working Hours: 5 Days Work

For interested parties, kindly click on APPLY NOW or send in your resume in MS Word format to

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*We regret that only shortlisted candidates will be notified*

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