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5,000 SGD 10,000 SGD
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Our Client is looking for a General Manager (Cleaning Operations). They're seeking for General Manager to join their esteemed organization.
Responsibilities
1. Strategic Planning & Leadership
- Set business goals, operational targets, and growth strategies.
- Develop action plans to achieve profitability and long-term sustainability.
- Lead and motivate teams to align with the company's mission and service standards.
- Drive continuous improvement and operational excellence across all departments.
2. Sales & Revenue Management
- Monitor and analyze sales and contract performance.
- Identify opportunities to increase revenue and expand client base.
- Develop pricing strategies, promotions, and new business proposals.
- Participate in tender submissions and client negotiations.
3. Operations Oversight
- Oversee day-to-day cleaning operations across all client sites.
- Ensure manpower deployment, work schedules, and service delivery meet contract requirements.
- Optimize workflow efficiency and reduce operational costs.
- Supervise site supervisors and ensure compliance with safety and service standards.
4. Customer Relationship & After-Sales
- Maintain strong relationships with clients to ensure satisfaction and contract retention.
- Handle escalations, complaints, and service recovery professionally.
- Implement systems for customer feedback and service improvement.
- Conduct regular site inspections and performance reviews.
5. Financial & Performance Monitoring
- Review financial performance, budgets, and profit margins.
- Control operating expenses and ensure cost-effectiveness.
- Prepare performance reports for management and owners.
- Support the preparation of tenders, quotations, and pricing models.
6. Team & Staff Management
- Recruit, train, and evaluate staff and supervisors.
- Foster a positive work environment and promote teamwork.
- Implement disciplinary, performance, and reward systems fairly.
- Ensure all staff follow company policies and WSQ safety requirements.
7. Business Development
- Identify new markets, clients, and partnership opportunities.
- Collaborate with marketing and sales to grow the company's brand.
- Stay informed about cleaning technologies, environmental standards, and industry trends.
- Represent the company in client meetings, tenders, and networking events.
Requirements & Preferences
(Must)
- Minimum 10 years of experience in cleaning, facilities management, or environmental services, with at least 3 years in a supervisory or managerial capacity.
- Strong knowledge of cleaning operations, manpower deployment, and client servicing.
- Proven track record in team leadership, budgeting, and operational efficiency.
- Ability to manage multiple client sites and handle fast-paced operations.
- Possess CTM, ISS or CBRE experience
- Proficient in MS Office (Excel, Word, PowerPoint) and scheduling tools.
(Advantageous)
- Possess WSQ Environmental Cleaning certification
- Possess driving license preferred.
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What you will receive
- AWS
- Variable Bonus (Depends on Company and Individual performance)
- Annual Leave 14 days (Maximum of 18 days)
- Medical Benefit
09:00 18:00
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As one of the leading Japanese Recruitment Agencies in Singapore, Reeracoen Singapore offers professional recruitment solutions extending across temporary, contract, permanent and outsourcing to the Singapore workforce. We take pride in our solutions provided to our business partners, assisting not only job seekers in finding suitable employment but also supporting business enterprises in talent acquisition.
Job ID: 132154137
