1. Email & Communication Management
- Monitor and respond to general inquiries via company email
- Route operational emails (e.g., delivery complaints, tracking requests) to relevant departments
- Maintain email filing system
2. Accounts Receivable/Payable Support
- Input invoice/payment data into accounting software (e.g., Xero)
- Verify delivery records against billing documents
- Prepare weekly AR/AP reports for supervisor review
3. Documentation & Filing
- Organize and file physical/digital copies of invoices, PODs, and contracts
- Maintain courier manifests and delivery logs
4. Customer Service
- Answer phone calls, address basic tracking/delivery inquiries
- Escalate complex issues to operations team
5. General Administrative Duties
- Assist in inventory stationery/office supplies
