Game Operations Specialist (AI Operations) - Early Career

Position Overview

We are looking for a Game Operations Specialist to enhance player experience in our global mobile game. Through data analysis and player feedback, you will identify issues, collaborate across teams to drive effective improvements, and evaluate and improve the effectiveness of AI tools used in game operations. The ideal candidate is passionate about gaming, has strong analytical skills and takes ownership of their work.

Responsibilities

• Understand player needs, collect and distil player feedback, and identify issues that meaningfully affect player experience.
• Use data analysis to pinpoint issues and their causes, and drive improvements prioritised by current business needs.
• Evaluate the effectiveness of AI tools in game operations, identify gaps in their outputs and help optimise them.
• Collaborate closely with relevant teams to put improvements into practice and track results.
• Use AI to improve the efficiency and quality of analysis and documentation, while independently verifying its outputs.

Requirements

• Passionate about games, willing to dive deep into our products, and able to accurately understand the needs and motivations of different players.
• Strong logical thinking and analytical skills, with a good sense for data and the ability to draw conclusions from evidence.
• Fluent in Chinese and English, with the ability to use both as working languages for team communication, documentation and written responses to players.
• Strong sense of ownership and attention to detail, with the ability to get the fundamentals right, reflect on mistakes and follow through on results. A fast learner who welcomes feedback, keeps improving and escalates promptly when support is needed.
• Strong communication and collaboration skills, able to express needs clearly and proactively drive cross-team cooperation.
• Proactive in learning about and trying AI tools, with strong independent thinking.

Preferred Qualifications

• Relevant coursework or projects, or hands-on experience in game operations, user research, data analysis or AI products.
• Proficiency in Excel, Word or SQL.

Fresh graduates with potential are encouraged to apply.