Game Community Operations Specialist

We're looking for a passionate gamer who loves connecting with players and building vibrant game communities. In this role, you'll bridge the gap between our players and the development teamensuring player voices are heard, understood, and acted upon.

What You'll Do

Engage with players through communities, forums, and social channels to provide excellent user service and relationship management.

Actively gather, analyze, and summarize player feedback and key issues into clear, actionable reports.

Collaborate closely with product and development teams to communicate feedback and track issue resolution progress.

Support community growth and maintain a positive, engaging player environment.

What We're Looking For

A passionate and experienced gamer who can quickly understand and relate to our products.

Excellent communication skills with empathy, patience, and a strong service mindset.

Strong logical thinking; able to identify patterns and key insights from large volumes of player feedback.

Responsible, proactive, and a strong team player with initiative.

Strong communication skills in English, with working proficiency in Mandarin preferred to facilitate collaboration with Mandarin-speaking players, partners, or regional team members.

Bonus Points

Prior experience in game user operations, community management, or related internships.