Fund Services - Client Service Associate

Job Description :

Bring your expertise to a team where strong client relationships and operational excellence come together. In our Fund Services Operations team, you will sharpen your skills in fund administration, build connections across global teams, and play a visible role in how we serve our clients. We value teamwork, fresh thinking, and a drive to deliver the best - and we are looking for someone like you to help us get there.

As a Client Service Associate II on the Service Delivery team, you will partner with Fund Services Operations teams across regions and client-facing teams to uphold service delivery standards and meet service-level agreement commitments. You will manage client change requirements, onboard new clients, and protect existing relationships by delivering efficient, market-leading service. You will serve as the primary escalation point for clients, requiring broad fund accounting knowledge and proven client management experience.

Job responsibilities:

• Act as the main operational contact for clients across all fund services products, building trust through clear and responsive communication.
• Ensure client deliverables are completed accurately and on time, providing regular updates to keep all parties informed.
• Track and report key performance indicators to senior leadership, helping prioritize and resolve client issues quickly.
• Manage client change requests from start to finish - including system upgrades, process updates, and organizational shifts - while keeping disruption to a minimum.
• Lead the operational onboarding of new business, ensuring a smooth experience for clients from day one.
• Review exceptions in client reporting and escalate potential problems early to support timely resolution.
  

Required qualifications, capabilities, and skills:

• Bachelor's Degree in Finance, Accounting, or a related discipline.
• Minimum 7 years of experience in fund administration, financial reporting, global custody, and/or auditing.
• Strong understanding of fund services operations, including fund accounting, financial reporting, transfer agency, and alternative investments.
• Demonstrated client service experience with a customer-first mindset focused on high-quality delivery and responsiveness.
• Excellent communication and interpersonal skills, with the ability to articulate operational challenges clearly to business and operations stakeholders.
• Flexible team player who maintains a positive attitude and high performance in demanding, time-sensitive environments.
• Experience with AI tools, Alteryx, and other automation platforms, with a continuous improvement mindset to drive process enhancements.

Preferred qualifications, capabilities, and skills:

• Chartered Accountant qualification