Functional Ops Lead (SAP) - Contract

ABOUT THE COMPANY
Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.

EA 20S0237

Industry
62011 - Development of software and applications (except games and cybersecurity)

Detailed Job Description

1. Service Delivery Management: Oversee the delivery of SAP application management services, ensuring high-quality support and maintenance of SAP systems.

2. Team Management: Lead and manage a team of SAP AMS professionals, providing guidance, coaching, and development opportunities.

3. Incident and Problem Management: Ensure timely resolution of SAP-related incidents and problems, identifying root causes and implementing corrective actions.

4. Change Management: Manage SAP change requests, ensuring minimal disruption to business operations and adherence to change management processes.

5. Service Level Management: Monitor and report on service level agreements (SLAs), key performance indicators (KPIs), and metrics to ensure service delivery meets agreed-upon standards.

6. Stakeholder Management: Communicate with business stakeholders, IT teams, and vendors to ensure alignment and effective issue resolution.

7. Process Improvement: Identify opportunities for process improvements and implement changes to enhance service delivery efficiency and effectiveness.

8. Knowledge Management: Develop and maintain knowledge bases, documentation, and training materials to support SAP AMS services.

Requirements:

1. SAP Experience: Proven experience in SAP application management, support, or a similar role.

2.Leadership Skills: Strong leadership and team management skills, with experience in managing technical teams.

3. Communication Skills: Excellent communication and interpersonal skills, with ability to interact with technical and non-technical stakeholders.

4. Problem-Solving Skills: Strong analytical and problem-solving skills, with ability to troubleshoot complex SAP issues.

5. Process Knowledge: Familiarity with IT service management frameworks (e.g., ITIL) and SAP-specific processes.

Good to have skills (Optional)
1. SAP Certification: SAP certification in relevant modules (e.g., SAP Basis, SAP Fiori) is a plus.
2. Project Management: Experience in project management, with ability to manage multiple projects simultaneously.
3. Technical Skills: Strong technical skills in SAP systems, including ABAP, SAP Fiori, and SAP Cloud Platform.