Functional Business Analyst

JD

The Functional Business Analystwill support Project Beacon, UOB's initiative involving stablecoin / tokenisedmoney capabilities and related digital channel experiences, working end-to-endfrom journey definition and requirements through Target Operating Model (TOM),delivery support, and test validation. The role partners closely with PaymentsBusiness Analysts, Product Owners, Technology, Operations, and Risk/Complianceto deliver compliant, scalable solutions across wallets, tokenised settlementflows, and channel integrations.

1) Requirements Analysis &Elicitation (Stablecoin / CBDC scope)

• Collaborate with business stakeholders and Payments BAs to elicit and validate business requirements for tokenised money use cases (e.g., issuance/minting, redemption/burning, transfers, on/off ramp, settlement, reconciliation).
• Analyse and document to-be processes and conduct impact assessment across channels, operations, settlement, reporting, risk controls, and downstream systems.
• Define detailed functional and non-functional requirements covering: wallet and account linking models address management and whitelisting/blacklisting authentication/authorisation and entitlements maker-checker, limits, and approvals compliance controls (screening triggers, audit trail, monitoring, reporting) data requirements (event logging, traceability, extracts) resiliency and operational readiness requirements.
• Identify, monitor, and manage requirement risks/issues and proactively prevent scope creep.

2) Digital Channels - End-to-EndJourney Ownership

• Own end-to-end channel journeys for Project Beacon capabilities across relevant digital platforms (e.g., corporate portal, mobile, APIs) including initiation, confirmation, receipts, history/status, and exception handling.
• Define multi-role journeys (initiator/approver/admin), entitlements, and service-request flows aligned to corporate controls.
• Work with UX and Technology to ensure journeys are intuitive, compliant, scalable, and aligned with payments/tokenised-money domain constraints.

3) Target Operating Model (TOM)& Run-State Design

• Develop / contribute to the Target Operating Model jointly with Payments BA and Operations: process flows, RACI, controls, SLAs, handoffs, exception management, and reconciliation.
• Define Day-2 run-state needs: monitoring, incident response, user support, investigation flows, and audit-ready evidence/logging requirements.
• Support change impact assessment from current state to target state for people, process, and technology.

4) Team Collaboration &Delivery Support

• Transition requirements to System Analysts and Engineering teams with clear traceability, acceptance criteria, and a maintainable knowledge base.
• Work with Test Manager/UAT to translate requirements into test scenarios and ensure coverage for wallet lifecycle events, entitlements/approvals, limits, compliance triggers, negative flows, edge cases, and operational exceptions.
• Provide Train-the-Trainer enablement and support operational readiness for go-live.

5) Testing, Defect Triage &Scope Management

• Review and validate test cases clarify test findings and classify as defect vs. change request.
• Perform impact assessment and estimation for change requests, supporting release decisions and deployment planning inputs.
• Write functional release notes and contribute to deployment and cutover planning.

6) Stakeholder Management &Governance

• Act as a single point of accountability for functional clarity across business, payments, and technology stakeholders.
• Challenge requirements constructively by pushing back on unnecessary complexity and proposing alternative, industry-aligned solutions.
• Maintain strong governance on requirements baseline, traceability, and sign-off readiness.

Experience & Background

• Bachelor's degree in Engineering, Business, Finance, or equivalent.
• Minimum 10+ years of relevant banking and/or consulting experience with strong exposure to Business Analysis roles.
• Strong analytical, problem-solving, and process design skills with ability to translate analysis into solutions that meet business objectives.
• Good understanding of technology and operational processes across banking functions familiar with change management and project delivery fundamentals.
• Strategic forward-thinking approach to challenges with strong communications, influencing, negotiating, and stakeholder management skills.
• Passionate, diligent, resilient ability to thrive in ambiguity and deliver under tight timelines.

Domain (Project Beacon)

Mandatory:

• 8-15 years experience in Business Analysis / Functional Analysis.
• 5+ years experience in Digital Channels and Transaction Banking / Payments.
• Strong capability in capturing and elaborating requirements (e.g., JIRA user stories) and Agile product/project delivery experience.
• Working knowledge of CBDC concepts (retail/wholesale models, settlement constructs, roles of intermediaries).
• Working knowledge of stablecoin concepts (issuance/redemption lifecycle, transfer and settlement flows, governance and controls at a conceptual level).
• Working knowledge of wallet concepts (custodial vs. non-custodial at a conceptual level, address management, authorisation/signing concepts).
• Ability to design end-to-end channel journeys, acceptance criteria, and operational flows including exceptions and reconciliation touchpoints.

Nice to have:

• Knowledge of payments and regulatory differences across Singapore, Malaysia, and Hong Kong.
• Awareness of competitor offerings (e.g., DBS / Citi) and digital banking trends for channels and payments.
• API and/or SWIFT integration exposure experience with platform integration patterns and data flow mapping.
• Exposure to tokenisation platforms / DLT-based settlement initiatives and operationalisation of new rails.

Personal Qualities

• Articulate communicator with thought leadership able to engage CXO stakeholders with confidence.
• Not an order-taker able to challenge and simplify complex build needs and propose alternatives/best practices.
• Strong team player who collaborates effectively with other BAs and cross-functional teams.
• Strong presentation and meeting facilitation skills structured documentation approach.
• Highly proactive, resourceful, and self-motivated thrives in a fast-paced environment and meets deadlines.