About Meraki Vets
We are a new small animal clinic opening in Joo Chiat, Katong. Our clinic is built around thoughtful patient care, clear communication, and sustainable ways of working. As a founding team member, you'll be part of shaping how the clinic runs from the ground up. It will be busy and challenging at times, but you'll have the opportunity to make a real contribution to the culture, standards, and day-to-day flow of the practice.
Our focus is on providing high-quality veterinary care while ensuring clients are informed, supported, and involved in decisions about their pets. We also place importance on staff wellbeing, fair compensation, and realistic workloads, with an aim to build a workplace people want to stay and grow in long term.
Clinic facilities/equipment
- ezyVet practice management software
- IDEXX in-house diagnostics
- Digital x-ray and ultrasound
- IM3 dentistry with dental radiology
- Dedicated surgical suite
- Anaesthesia with multi-parameter monitoring (including capnograph)
- Separate dog and cat waiting areas and hospital wards
Work structure
- Full-time, 4 to 5-days (41-49 hours including two-hour lunch/admin breaks from 12 pm to 2 pm)
- Last consultation scheduled 1 hour before work ends
- Two-vets on duty, 1:3 vet to nurse ratio with reception and animal care assistant support
Staff allowances/benefits
- Starting 18 days annual leave
- Strong support for continuing education for all staff
- Comprehensive health insurance
- Use of HRMS for leave applications, separate app for staff communication (no work WhatsApp chats)
Receptionist Key Responsibilities
- Welcome clients and their pets and manage check-in and check-out
- Schedule appointments and help keep the clinic running smoothly
- Answer phone calls, WhatsApp messages, emails, and enquiries
- Explain clinic policies, estimates, and preventive care information
- Process payments, invoices, and billing accurately
- Prepare medications for veterinarian approval
- Manage reminders for vaccinations, rechecks, and lab results
- Handle upset or anxious clients calmly and professionally
- Ensure consent forms are completed and filed correctly
- Coordinate medication stock requests with nurses
- Perform daily cash checks and basic financial records
- Keep client and patient records accurate and up to date
Application requirements
- Ability to communicate professionally in English, proficiency in additional languages advantageous.
- At least 1 year experience as veterinary/medical/clinic receptionist or veterinary nurse/technician preferred
