Join our dynamic team at Platinum Fitness and be the first point of contact for our customers! We're looking for a reliable, personable, and proactive Front Desk Associate to deliver excellent customer service and ensure smooth daily operations at our gym outlets.
Key Responsibilities:
As a Front Desk Associate, you will be responsible for maintaining high service standards and operational efficiency. Your day-to-day duties will include:
Front Desk Operations:
- Greet members and guests professionally and warmly
- Manage membership registrations and enquiries (in-person, phone, email, and digital platforms)
- Conduct sales of food, beverages, and merchandise
Safety & Cleanliness:
- Enforce safety and hygiene guidelines within the gym
- Maintain the tidiness and cleanliness of all common areas and facilities
- Assist with packing, cleaning, and moving of gym equipment as needed
Administrative & Reporting Duties:
- Use digital systems and tools for membership, scheduling, and incident reporting
- Ensure proper handover between shifts (handover/takeover documentation)
- Escalate any issues or incidents to the Studio Manager and General Manager promptly
What We're Looking For:
Skills & Attributes:
- Strong communication and interpersonal skills
- Problem-solving mindset and ability to work independently
- Organized, reliable, and punctual with a can-do attitude
- Approachable personality and a genuine passion for working with people
Availability:
- Able to work a fixed schedule of Sundays to Thursdays
- Commitment to a minimum of 32.5 hours per week
- Willingness to work across multiple gym locations in Central Singapore
Qualifications & Experience:
Required:
- Minimum 1 year of customer service or front desk experience
Preferred:
- Valid First-Aid Certification
- Experience in fitness or wellness environments is a plus
Role Requirement:
- Good communication, interpersonal, and problem-solving skills
- Punctual, dependable, conscientious, and organized with a can-do attitude
- Enjoys personal interactions and have an approachable personality
- Able to commit to a fixed schedule of Sundays to Thursdays, with a mandatory 32.5 hours work week
- Able to rotate across multiple locations within Central Singapore as required
Certification / Prior Work Experience:
- Prior customer service experience required
- First-Aid certification preferred
Physical Requirement:
- Able to walk around the gym facilities, climb stairs, lift, clean and pack heavy gym equipment
Remuneration and Employee Benefits:
- Base Salary + Sales Commission
- Complimentary usage of gym facilities at any Platinum Fitness outlet (when off duty)
- Corporate discounts at partner retailers
