Full shift (include Night Shift) Manager

We are seeking an exceptionally seasoned tolead and sustain a high-volume, high-complexity F&B operation that runsintensive 12-hour daily shifts and operates until 3:00 AM / 4:00 AM / 6:00 AM.This role demands uncompromising operational discipline, strategic foresight,and the ability to execute consistently under extended working hours anddynamic peak-load conditions.

The ideal candidate is a rare calibreoperator capable of driving multi-unit coordination, enforcing stringent SOPs,and steering a large frontline workforce while maintaining superior service,safety, and compliance standards.

Key Responsibilities

1. Operational Leadership & Execution

Oversee full-spectrum daily operationsacross late-night and early-morning windows, ensuring uninterrupted serviceduring extended (12-hour) shifts.

Architect, implement, and enforce advancedStandard Operating Procedures (SOPs) for food production, service flow, cashmanagement, shift rotations, and inventory control.

Conduct real-time troubleshooting ofoperational bottlenecks, labour constraints, supply disruptions, andafter-midnight safety contingencies.

Lead store opening, mid-shift, and closingprocesses under high-fatigue conditions with zero tolerance for deviation.

2. Workforce Management

Manage and deploy a large multi-nationalteam across long-hour rotational schedules, late-night shifts, and high-demandperiods.

Execute advanced manpower modelling forpeak, off-peak, and graveyard-hour performance.

Drive continuous upskilling, discipline,and productivity optimisation through structured training programmes.

3. Quality, Compliance & SafetyGovernance

Enforce end-to-end adherence to SFA, NEA,WHS, and all food safety regulatory frameworks.

Oversee HACCP-level standards for hygiene,sanitation, allergen handling, and temperature controls.

Ensure after-midnight operational safety,including fatigue-risk management, crowd control, and incident escalationprotocols.

4. Financial & Commercial Stewardship

Own P&L performance, cost-to-labourratios, shrinkage controls, and procurement optimisation.

Implement advanced demand forecasting fordeep-night consumption patterns.

Drive revenue strategies including menuengineering, limited-time offerings, and throughput enhancement.

5. Strategic Operations Development

Lead process re-engineering initiatives toimprove operational throughput, service speed, and labour efficiency duringextended shifts.

Evaluate and deploy digital systems fororder management, smart scheduling, inventory automation, and data-drivendecisioning.

Steward continuous operational excellencein a high-pressure, long-hours customer environment.

Requirements (High Bar / SelectiveCriteria)

Essential Qualifications

Minimum 5 years of senior-level F&B ormulti-outlet operations leadership.

Proven track record managing late-night /24-hour / high-volume environments with extended working hours.

Deep expertise in F&B compliance,SFA/NEA regulations, food safety frameworks, and workforce governance.

Strong crisis-management ability andoperational resilience under fatigue-intensive conditions.

Role Intensity Requirements

Ability and willingness to work 12-hourshifts regularly.

Readiness to oversee operations that closeat 3 AM / 4 AM / 6 AM, including physical presence on site.

High psychological stamina, strongdiscipline, and ability to maintain precision in prolonged operations.

Skills & Competencies

Advanced operational planning, leadership,negotiation, and conflict management skills.

Robust P&L and financial analyticscapability.

Strong command of SOP creation, systemsintegration, and organisational scaling.

Exceptional communication and multiculturalteam leadership.

Why This Role Is Extremely Challenging

Requires long working hours, deep-nightoperational oversight, and complex multi-layered management.

Demands a rare combination of discipline,resilience, regulatory mastery, and high-pressure decision-making.

Suitable only for candidates withexceptional operational maturity and long-term commitment.