Full shift (include Night Shift) Manager

We are seeking an exceptionally seasoned to lead and sustain a high-volume, high-complexity F&B operation that runs intensive 12-hour daily shifts and operates until 3:00 AM / 4:00 AM / 6:00 AM. This role demands uncompromising operational discipline, strategic foresight, and the ability to execute consistently under extended working hours and dynamic peak-load conditions.

The ideal candidate is a rare calibre operator capable of driving multi-unit coordination, enforcing stringent SOPs, and steering a large frontline workforce while maintaining superior service, safety, and compliance standards.

Key Responsibilities

1. Operational Leadership & Execution

Oversee full-spectrum daily operations across late-night and early-morning windows, ensuring uninterrupted service during extended (12-hour) shifts.

Architect, implement, and enforce advanced Standard Operating Procedures (SOPs) for food production, service flow, cash management, shift rotations, and inventory control.

Conduct real-time troubleshooting of operational bottlenecks, labour constraints, supply disruptions, and after-midnight safety contingencies.

Lead store opening, mid-shift, and closing processes under high-fatigue conditions with zero tolerance for deviation.

2. Workforce Management

Manage and deploy a large multi-national team across long-hour rotational schedules, late-night shifts, and high-demand periods.

Execute advanced manpower modelling for peak, off-peak, and graveyard-hour performance.

Drive continuous upskilling, discipline, and productivity optimisation through structured training programmes.

3. Quality, Compliance & Safety Governance

Enforce end-to-end adherence to SFA, NEA, WHS, and all food safety regulatory frameworks.

Oversee HACCP-level standards for hygiene, sanitation, allergen handling, and temperature controls.

Ensure after-midnight operational safety, including fatigue-risk management, crowd control, and incident escalation protocols.

4. Financial & Commercial Stewardship

Own P&L performance, cost-to-labour ratios, shrinkage controls, and procurement optimisation.

Implement advanced demand forecasting for deep-night consumption patterns.

Drive revenue strategies including menu engineering, limited-time offerings, and throughput enhancement.

5. Strategic Operations Development

Lead process re-engineering initiatives to improve operational throughput, service speed, and labour efficiency during extended shifts.

Evaluate and deploy digital systems for order management, smart scheduling, inventory automation, and data-driven decisioning.

Steward continuous operational excellence in a high-pressure, long-hours customer environment.

Requirements (High Bar / Selective Criteria)

Essential Qualifications

Minimum 5 years of senior-level F&B or multi-outlet operations leadership.

Proven track record managing late-night / 24-hour / high-volume environments with extended working hours.

Deep expertise in F&B compliance, SFA/NEA regulations, food safety frameworks, and workforce governance.

Strong crisis-management ability and operational resilience under fatigue-intensive conditions.

Role Intensity Requirements

Ability and willingness to work 12-hour shifts regularly.

Readiness to oversee operations that close at 3 AM / 4 AM / 6 AM, including physical presence on site.

High psychological stamina, strong discipline, and ability to maintain precision in prolonged operations.

Skills & Competencies

Advanced operational planning, leadership, negotiation, and conflict management skills.

Robust P&L and financial analytics capability.

Strong command of SOP creation, systems integration, and organisational scaling.

Exceptional communication and multicultural team leadership.

Why This Role Is Extremely Challenging

Requires long working hours, deep-night operational oversight, and complex multi-layered management.

Demands a rare combination of discipline, resilience, regulatory mastery, and high-pressure decision-making.

Suitable only for candidates with exceptional operational maturity and long-term commitment.