FS Consulting (Insurance Transformation - Claims), Senior Associate / Assistant Manager

We are looking for a seasoned Insurance Transformation Senior Consultant/ Assistant Manager (Operations focus) to join our Financial Services - Insurance Strategy, Operations & Transformation team. You will work alongside some of the world's top minds on cases that reshape financial services institutions on growth, distribution, product, operations, customer, technology and regulatory transformation agendas across Singapore and the wider Asia-Pacific region.

As part of the team, you will be involved with our clients in reviewing their current enterprise-wide insurance practices (e.g., new business/ underwriting, policy servicing, claims), identify possibilities to transform and enhance current business strategy, operating models, work practices and core insurance platforms/ systems.

The Role

• With a focus on client's operations, you will in collaboration with clients and other consultants, define the operational effectiveness and efficiency strategies, optimal processes, business requirements for core insurance platforms/ systems, technology, digital, data and AI solutions to drive practical commercial outcomes.
• Engage clients in the analysis and assessment of insurance core Life, Health or P&C operations to identify end-to-end process optimisation opportunities driving effectiveness and efficiency continuous improvements towards new target operating models. Initial focus on Life & Health - Claims Management.
• Drive delivery of large-scale transformation programmes, working with a client's business and operations teams in developing and executing their business and operational excellence strategy.
• Deliver end to end transformation, including business analysis- requirement gathering, user stories, functional requirement documents, User Testing, change management support and Project management
• Participate in technology/ digital/ data analytics/ AI projects that are aimed at transforming operations, collaborating closely with technology solution partners. Such that, a unified programme for delivery and execution is realized to drive effective and efficient business performance.
• Engage in client steering committee meetings to safeguard project delivery and resolve critical outstanding issues. Ensure effective decision-making, escalation, and governance across client projects.

Job Requirements

• Bachelor's degree or equivalent professional qualification in Business, Operations, Finance, Information Technology, Engineering, or a related discipline.
• At least 3 years of relevant experience in insurance operations (e.g. new business, underwriting, policy servicing, claims) and delivery management. Candidates with less experience may be considered for Consultant positions, while those with more extensive experience may be considered for Manager positions.
• Understanding of the Singapore and ASEAN insurance markets and regulatory environment would be advantageous.
• Experience in Life & Health insurance operations, particularly Claims Management, would be advantageous.