As a key member of our clinic team, you will play an important role in delivering a smooth, professional, and welcoming experience for every patient. Your responsibilities will include managing front desk operations, handling patient enquiries and appointments, and supporting high standards of customer service and clinic coordination.
Key Responsibilities
Patient Relations& Customer Service
- Welcome and attend to patients warmly, ensuring they feel comfortable and well taken care of upon arrival.
- Respond to patient enquiries promptly, professionally, and courteously across phone, WhatsApp, and other communication platforms.
- Understand patients general concerns and guide them appropriately on appointment arrangements, available services, and product enquiries in a professional, service-oriented manner.
- Follow up on patient queries and feedback to ensure a positive patient experience and high standard of customer service.
- Proactively confirm appointments and follow up with patients to reduce no-shows and support better scheduling efficiency.
Appointment Management & Front Desk Operations
- Manage appointment bookings, rescheduling, and cancellations efficiently to optimise the doctors and therapists schedules.
- Answer phone calls and handle front desk enquiries in a clear, professional, and timely manner.
- Register new patients and maintain accurate patient records in the clinic management system.
- Ensure all required consent forms, declarations, and documentation are properly completed, signed, and filed.
- Manage patient check-in and check-out processes smoothly and accurately.
Billing, Administrative & Inventory Support
- Handle billing, invoicing, payment collection, and cashiering duties accurately.
- Conduct weekly stock-taking and maintain accurate inventory records.
- Assist in ensuring the front desk and administrative processes are well organised and up to date.
Clinical &Operational Support
- Prepare patients for treatment or review sessions when required.
- Assist doctors with treatment support duties where needed and as appropriate to the role.
- Support daily clinic operations to ensure a clean, organised, and welcoming environment, including light housekeeping and general upkeep of the reception and waiting areas.
