Front Office Manager

Responsibilities

. Oversee all daily operations of the guest-facing team, ensuring seamless service delivery.

. Develop and implement strategies to maximize revenue, occupancy, and rate positioning.

. Lead, mentor, and develop a high-performing team, fostering a culture of excellence and accountability.

. Manage guest relations, promptly resolving escalated issues to ensure complete satisfaction.

. Analyze performance data and financial reports to identify trends and drive strategic decisions.

. Control departmental budgets, manage labor costs, and optimize financial performance.

. Establish and enforce all standards, policies, and procedures for the team.

. Collaborate with other department heads to achieve overall property goals.

. Ensure all technology systems are utilized effectively and efficiently.

Requirements

. Proven leadership experience in a guest-centric management role.

. Strong financial acumen with experience in budgeting, forecasting, and P&L management.

. Exceptional interpersonal and communication skills, with the ability to engage effectively with guests, team members, and senior leadership.

. Demonstrated ability to resolve complex situations with critical thinking and sound judgment.

. Proficiency in property management systems and other relevant operational software.

. A forward-thinking mindset with a focus on innovation and process improvement.

. Flexibility to adapt to a dynamic, 24/7 operation.

Working Location: Sentosa