Responsibilities
- Responsible for the effective, efficient, and profitable functioning of the Front Office department.
- Prepare the short-term and long-term department strategies for the onward planning, budgeting, and forecasting together with the Cluster Executive Committee.
- Develop, recommend, and advise the Hotel Manager/Room Division Manager on potential areas for improvements relating to processes and strategies within the hotel.
- Be proactive and resourceful in the analysis of trends as well as the changing needs and expectations of guests relating to hotel accommodation, services, and facilities.
- Align and rally the staff towards achieving ARR and occupancy goals with proper yield management of room inventory.
- Ensure that the Front Office department handles all guest calls promptly and in a friendly manner.
- Inspect guest rooms, public areas, lobby, and other facilities periodically to maintain a consistently high standard.
- Work with outsourced security for efficient surveillance and proper reporting/follow-up of incidents.
- Collaborate with Human Resources for manpower-related matters.
- Make plans for succession planning to ensure the development of future department heads.
- Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
Requirements
- Minimum Diploma or Degree in Hospitality, Tourism, or related field.
- At least 5 years of Front Office experience, including 2-3 years in a supervisory or managerial role.
- Strong leadership, communication, and interpersonal skills.
- Service-oriented with the ability to manage guest satisfaction and operational efficiency.
- Proficient in Opera PMS or other hotel front office systems.
- Hospitality certifications (e.g., CERT, service excellence, operations management, or leadership) are an advantage.
- Professional, well-groomed, and composed in all guest interactions.
Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.
