Front Office Manager

Responsibilities

• Overseeing the daily operations of the front office, ensuring excellent guest service, and managing the front office team.

• Review and manage VIP and repeat guest room assignments. Personally welcome VIPs upon arrival and engage with them during cocktail hours or breakfast to gather feedback.

• Coordinate with Housekeeping and Engineering on room upkeep and the preventive maintenance program.

• Review and manage contracts for all Front Office equipment and third-party services, including transportation, telephone systems, and shuttle services, etc.

• Prepare the annual Front Office Budget.

• Ensure proper staffing levels and workload distribution across different shifts.

• Manage staff-related issues, including performance management, counselling and disciplinary matters, in consultation with HR, ensuring proper documentation.

Requirements

• Minimum 5 years of experience in similar capacity

• Strong leadership and team management abilities

• Good problem solving skills

• Familiar with Front Office system (eg. Opera Cloud)