Primary Responsibilities:
- Develop, review and update of policies and procedures for Front Office and Butler operations
- Conduct and support on-going Training programs for Front Office and Butler personnel especially on-the-job training
- Ensure that the established quality standard and high level of work performance are maintained, including grooming and conduct standards and initiate disciplinary actions when necessary
- Plan and prepare the work schedule for Reception to ensure that all sections within the Butler team are adequately staffed daily according to the roster
- Conduct daily briefings and work closely with Assistant Operations Manager to implement and maintain Front Office procedures, systems and controls
Requirements:
- Minimum Diploma or Degree in Hospitality or Tourism Management
- Minimum 6 years experience in similar capacity in a 5-star property
- Knowledge of Opera Cloud and proficiency in process management tools.
- Possess good organizational and leadership skills, with an eye for detail and process improvement.
- Team player who is self-motivated and able to perform under pressure
- Excellent communication, leadership, problem-solving and interpersonal skills
- Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint
- Able to perform shift work, including weekends and public holidays
