Job Description

An exciting opportunity has arrived at The Garcha Group - Marriott International, Singapore's boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott)

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott)

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

. Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

. Whiskey Library & Jazz Club (The Vagabond Club)

. GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the Global Learning + Development tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits).

- 2 nights yearly staycation in any of the 3 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars.

Responsibilities include, but are not limited to, the following:

Processing guest check-ins and room assignments following hotel's rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
To provide assistance when required for luggage's, safety box, additional guest room keys, transportation etc.
Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
Answer enquiries about hotel services, in house events, directions, attractions etc.
Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
Perform night audits during midnight shift and prepare necessary reports
Handle any loyalty membership Bonvoy related enquiries, including adequate management of Preferred, Gold and Platinum members
To always be on time and at work when scheduled, in proper grooming and uniform
To always remain professional with positive attitude and actions when communicating with guest and associates
Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/disciplinary action.
Any other duties / task as requested by management

Other Requirements:

Candidate must possess at least Professional Certificate/NITEC or equivalent qualification in any field.
Proficient in spoken and written English to communicate effectively with guests and colleagues.
Minimum 5 years of relevant working experience in the hospitality industry
Required skills(s): Opera PMS/Cloud, Marriott Global System, Hotel Experience, Diligent, Trustworthy, Articulate with strong communication and interpersonal skills.